CX Transformation For Energy Retailer and Regulated Utility
CX Transformation for Energy Retailer
HCLTech partners for success in customer care operations and infrastructure stability.
As one of North America's largest energy and utility service providers, our client serves both competitive and regulated electricity and natural gas consumers. They needed a partner to enhance their meter-to-cash and customer care operations to deliver expected results within a predictable cost model. HCLTech has been their chosen partner for nearly a decade, and expectations have grown as we continue to assist them in staying ahead in the challenging competitive market.