CRM services include strategy consulting, seamless implementation, integration with existing systems, data migration, platform operations and ongoing support. At HCLTech, we focus on delivering client-centric solutions that unify sales, marketing and service functions, ensuring streamlined operations and enhanced client experiences.

Our CRM services support a wide range of industries, including manufacturing, financial services, healthcare and life sciences, communications and consumer goods. We leverage industry-specific expertise and solutions to address unique challenges, ensuring that our clients achieve measurable outcomes and sustainable competitive advantage.

HCLTech is a strong service partner thanks to our deep industry expertise, proven methodologies and strategic alliances with Salesforce and Veeva. We deliver comprehensive CRM solutions, from advisory to ongoing support, always prioritizing client outcomes, operational efficiency and long-term value. Our commitment to excellence drives measurable results.

Yes, we specialize in custom CRM integration services, connecting Salesforce and Veeva with legacy systems and third-party applications. Our support extends from initial integration strategy through ongoing maintenance, ensuring seamless data flow, improved productivity and a unified client view across your technology ecosystem.

Yes, our data migration services ensure a secure, accurate transition from legacy CRMs to modern cloud platforms like Salesforce. We prioritize data integrity, compliance and minimal disruption, leveraging proven methodologies and tools to deliver a smooth migration experience for our clients.

We approach CRM transformation holistically, starting with strategic advisory and readiness assessment, followed by tailored solution blueprinting, agile implementation, robust integration and comprehensive support. Our experience with Salesforce and Veeva enables us to deliver scalable, future-ready customer relationship management solutions aligned with our clients’ business goals.

Yes, we provide cloud-based CRM SaaS solutions through leading platforms such as Salesforce and Veeva. Our expertise spans end-to-end CRM consulting services, implementation and ongoing support, enabling clients to benefit from secure, scalable and flexible cloud CRM solutions tailored to their business needs.

Absolutely. We help clients optimize their CRM license strategy by assessing needs, rationalizing licenses and recommending the most cost-effective options. Our advisory services ensure clients maximize value from their CRM investments, avoid unnecessary costs and align licensing with both current and future business requirements.

We have extensive experience supporting multicloud Salesforce environments, including Sales, Service, Marketing, Commerce and Experience Clouds. Our team ensures seamless integration, data consistency and unified operations across all clouds, enabling clients to harness the full power of Salesforce’s multicloud ecosystem.

We integrate advanced analytics and reporting tools within our CRM solutions to enable data-driven CRM decisions. Our approach empowers clients to uncover actionable insights, identify cross-sell and up-sell opportunities and make informed decisions that drive growth and enhance client engagement.