CRM Services & Solutions: Customer Relationship Management | HCLTech
Customer Relationship Management Services

Unify Your Business, Supercharge Your Customer Experience

Our Customer Relationship Management (CRM) services bring companies and customers together like never before. As a leading partner of Salesforce and Veeva Systems, we offer a powerful SaaS platform that revolutionizes the way your departments collaborate. Marketing, sales, commerce, and service teams all gain access to a single, shared view of every customer, enabling seamless coordination and outstanding customer experiences.

From shaping your and assessing readiness to defining CRM strategies, blueprinting processes, providing Salesforce consulting, and implementing and integrating solutions – we have you covered.

Our Services

Accelerate Your CRM Journey: From Strategy to Support, We've Got You Covered

Empower your Salesforce journey with our comprehensive suite of services, covering strategy, implementation, integration, data migration, platform operations, and ongoing support.

Consultation and Advisory

Consultation and advisory

Gain strategic guidance for your Salesforce implementation, including organizational and deployment strategies, integration and data strategies, build vs. buy analysis, license rationalization, Salesforce-led transformations, and industry best practices. Elevate your CRM experience with our expertise in business process mapping and experience-centric UI/UX.

Seamless Implementation

Seamless implementation

Achieve seamless Salesforce implementation with our expert services. We cover Sales & CPQ Cloud, Service Cloud, Field Service Lightning, Marketing Cloud, Salesforce Commerce (B2B/B2C), and Experience Cloud. Our agile and hybrid delivery models ensure a full lifecycle implementation supported by testing, training, and change management.

Integration Expertise

Integration expertise

We specialize in defining integration strategies and developing data interfaces for Salesforce. Our experts enable seamless integration of Salesforce applications with legacy systems and in-house third-party applications, ensuring smooth data flow and connectivity across your ecosystem.

Data Migration

Data migration

Our data migration services ensure a smooth transition from legacy systems to Salesforce applications. We implement robust data lifecycle management and archival solutions for your cloud apps, ensuring data integrity and compliance.

Platform Operations

Platform operations

We provide comprehensive platform operations support, including AppExchange capability, quarterly release management, organizational health assessment, backup and recovery services, DevOps, CI/CD, and release management. Our goal is to optimize your Salesforce platform and ensure its smooth operation and scalability.

Managed Services

Reliable Managed Service

Our managed services cover a wide range of support options, including L1/L2/L3 support models available 24x7, 24x5, 16x5, and 8x5. We offer application, technical, integration, and data support. Additionally, we provide application enhancement services and support transition assistance to streamline your CRM operations.


Elevate Your Operations with Dynamic CRM Solutions

Sales & CPQ Acceleration

Drive informed decisions with real-time data, streamline sales processes, and provide precise pricing through Salesforce Sales Cloud and CPQ integration.

Intelligent Marketing Automation

Automate B2B marketing activities, execute multi-channel campaigns, engage customers, and analyze campaign performance with Salesforce Marketing Cloud and Pardot.

Seamless commerce experiences

Create personalized, mobile-friendly e-commerce experiences, streamline purchasing, and manage orders with Salesforce Commerce Cloud.

Efficient Service Management

Empower teams with a 360-degree customer view, automate service processes, and optimize onsite job management using Salesforce Service Cloud and Field Service Lightning.

Enhanced Experiences

Foster collaboration, improve employee productivity, and drive customer engagement with Salesforce Experience Cloud (formerly Communities) using Lightning web components.

Industry-Specific Solutions

Tailored Salesforce Industry Cloud solutions for Manufacturing, Financial Services, Healthcare & Life Sciences, Communication, and Consumer Goods industries.

Connected Platform & Integration

Develop mobile-ready Salesforce apps, leverage AppExchange solutions, and integrate with various systems to create a unified platform and accelerate services.

Data-Driven Analytics

Uncover cross-sell/up-sell opportunities, gain insights, and make informed decisions with Salesforce Analytics Cloud.

Customer-Centric Transformation

Consolidate Salesforce solutions with Customer 360, enabling a shared view of customer data and improving collaboration across Analytics, Sales, Marketing, Service, and Commerce.

Strong Partner Ecosystem

Veeva Systems

Success Story


Explore our latest insights

Awards and Recognitions

HCLTech announced as Leader for Salesforce Ecosystem Capabilities

Recognized as a leader in Salesforce Ecosystem by ISG Provider Lens Report 2022


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