Identity & Access Management (IAM) Services | HCLTech


The changing paradigm of technology landscape towards highly mobile and hybrid business environment has led to users having multiple digital identities and access to diverse applications. Multiple credentials are not only difficult to remember and manage, but they also elevate the risk of identity theft, unauthorized access, and failure to meet compliance requirements.

Identity & Access Management (IAM) is the foundation for enabling innovation with minimal friction and thus HCLTech’s IAM Services can help organizations in establishing secure, productive, and efficient access to technology resources across diverse system and hence transform their IAM program to reach their business and IT goals and manage its operations while delivering continuous improvements and optimization.


Our suite of comprehensive and robust IAM services include consulting, architecting, implementation, application integration, migration / upgrade, and managed services. HCLTech IAM services are powered by our MiDaaS framework, helping organizations reliably operate & mature their IAM program.

Strategy, consulting & architecture

Strategy, consulting & architecture

Transformation & integration

Transformation & integration

Managed Security Services

Managed Security Services

IAM strategy & roadmap –
  • Conduct business & technical stakeholder interviews
  • Identify gaps (people, process & technology), evaluate risks & provide recommendations
  • 360˚ assessment & review both on premise and cloud
  • Identify business requirements & map them with the right IAM solution.
  • Create multi-phase approach for recommended solutions.
  • Construct business use cases and run PoC’s to demonstrate their viability.
  • Technology evaluation to meet customer demands and industry standards.
  • Build IAM business case to realize ROI benefits.
  • Present IAM strategy & high-level roadmap to leadership.
  • Provide various target operating models (TOM) that helps our customers to run their businesses in an efficient & effective manner.
New solution implementation & applications on-boarding –
  • Deconstruct current use cases and design scalable solutions.
  • Workflow & process design
  • Strategic design approach for meeting all B2E, B2B and B2C goals.
  • Creating valuable artefacts that include BRD, build document, LLD & HLD.
  • Role engineering & mining for effective RBAC.
  • IAM project management in all leading methodologies like Agile, Scrum, Kanban, Lean, etc.
  • Application integration across all IAM services.
  • Custom workflow & forms development
  • IAM product plug In customization to suit the business needs.
  • Effective transitions to BAU guided by mature process models.
  • A 24x7x365 service run by specialist who understands your IAM operational challenges while balancing your IT & Security goals.
  • Monitoring mechanism setup for a variety of IAM solution including cloud-based, hybrid and on-premises.
  • Vendor coordination for product defects
  • KPI driven Continuous improvement & optimization framework for data quality issues
  • Incident management & Problem management with pre-defined SLA/SLO
  • IAM solution maintenance with scheduled solution updates and upgrades. High priority ad-hoc security vulnerability patches
IAM architecture & design - Help customers to define the right architecture for their organizational needs.
  • Capture use cases
  • Logical design
  • Design blueprint
Upgrade & migration –
  • COTS product upgrade
  • Migration from on-premises to cloud


HCLTech MiDaaS is an umbrella framework which empowers our transformation, integration and managed services, delivered from HCLTech’s identity fusion centers, delivering IAM functional & technical services, that helps organizations reliably operate & mature their IAM program.

With 16+ years of IAM practice knowledge, a skill pool of over 650+ skilled IAM consultants and strong partnerships with leading IAM vendors, HCLTech is one of the global leaders in the IAM managed services space.

HCLTech MiDaaS umbrella services comprises of:

  • Technical resources with expertise on most mainstream IAM platforms, coupled with a continuous investment in skill capability & capacity building,
  • A high focus on operational excellence using IT service management processes matured through three decades of HCLTech’s IT operations experience,
  • Under-pinned by real-time monitoring & service assurance, RPA-based automation, and analytics-driven reporting capabilities, delivered using HCLTech’s DRYiCE™ platforms.

MiDaaS accelerators for app onboarding, which are:

  • MiDaaS iAssure – Centralized monitoring fabric
  • iDXalytics – Identity visibility dashboard
  • iAutomate – Identity automation fabric
  • iAccelerate – App On-boarding fabric

Our promise

  • Consistent delivery model ensuring a single, modern operating model across all regions adhering to standard processes and workflows
  • Mitigating the skills gap issue in the deep fragmented IAM market
  • Predictable cost model and a flexible global delivery approach which helps customer adopt more services
  • Complete end to end visibility of IAM controls, dashboards and reporting functionality
  • Re-usable accelerators/IP and frameworks to provide speed to adoption with predictable outcomes.
  • Agile methodology implemented with clients to enable iterative development and testing across the SDLC