Digital Workplace Analytics Software - WorkBlaze | HCLTech

Workplace Analytics Software - WorkBlaze

Enable real-time monitoring to quantify user experience. Make the most of our digital experience monitoring solution powered by predictive workplace analytics and AIOps. Today, enterprises across the globe are experiencing a paradigm shift in employee expectations from a modern workplace. The "millennial" workforce values flexibility, diversity, and privacy. To improve the workplace productivity, organizations need to grapple with a whole new set of challenges that come along.

One of the challenges is that of dealing with the large amount of End User Computing (EUC) data generated by endpoint devices in enterprises. With the help of workplace analytics tools, this data can be leveraged by organizations to improve worker productivity and reduce inadvertent setbacks.

HCLTech WorkBlaze proactively monitors large volumes of EUC data through its workplace data analytics engine, on a real-time basis to provide actionable data insights with transformative potential. It also computes a unique User Experience Index (UEI) that allows enterprises to spot trends and correlate patterns that enable IT to deliver an enhanced user experience. This, in turn, helps in preventing a wide range of issues before they occur while also increasing remediation rates and improving worker productivity.

Workplace Analytics Software - WorkBlaze

How It Works

End user endpoint

A agent is installed on the physical or virtual endpoint

Central Server

Endpoint data is analyzed by the central master

User Experience Office

The UEO monitors and leverages insights into the IT environment from Workblaze analysis in real time

Workplace Analytics Software Features

Real-Time Monitoring

Actively monitors end-user devices across the enterprise

Big Data Analytics

Sifts effortlessly through tons of data to generate insights to improve productivity


AI for IT operations surfaces business critical insights and assists in root cause analysis

Contextual User Feedback

Gathers sentiment feedback and correlates it with technical metrics to truly understand the user experience

Benefits Of Workforce Analytics Tools

Enhanced user experience

  • Vertical-based user experience index
  • Quantify, manage and act on the key drivers of user experience
  • Understand both technical metrics and user sentiments

Proactive & predictive user support

  • Proactively identify IT issues and fix them with little to no disruption
  • Perform real-time and historical analysis of IT performance and usage data
  • Optimize device and application performance

Enhance operability with AIOps

  • Detect non-compliant and unusual activities
  • Troubleshoot app and device problems
  • Measure impact on end-users caused by changes in IT Infrastructure

Improve productivity

  • Reduce time spent on IT-related issues
  • Identify and resolve issues before they become incidents
  • Defer recurring and widespread issues

Maximize uptime

  • Get visibility of the entire environment for RCA and performance benchmarking
  • Continuously segment users into personas based on usage patterns

Cost efficient

  • Identify over-provisioning
  • Reduce IT incident volume with proactive resolution
  • Ensure seamless transformation and optimize IT operations


Everest Group PEAK Matrix™

Leader and Star Performer in the Assessment for Digital Workplace Services, 2019


Leader in 2020 Magic Quadrant™ for Managed Workplace Services, North America and Europe

IDC MarketScape

Leader in 2020 Workplace Services Vendor Assessment, APAC


Careers at HCLTech
HCLTech Careers

Careers at HCLTech

We invite you to supercharge your potential. Find what inspires and drives you. Find your spark.