Overview
Join HCLTech (Booth #119) at IUCX – INNOVATE UTILITYCX 2025, where we showcase our commitment to helping energy and utility providers reinvent customer experience across the value chain. As utilities navigate rising customer expectations, grid modernization and sustainability goals, HCLTech brings deep domain knowledge, digital innovation and operational excellence to create meaningful, measurable transformation.
IUCX is the definitive forum for utilities striving to deliver seamless, personalized and impactful experiences for their customers. Through keynotes, interactive sessions, solution showcases and networking, the event empowers organizations to harness data, AI, digital platforms and customer insights to build trust and value.
Join HCLTech at IUCX Conference 2025
Humanizing Utility Experience at Scale
At HCLTech, we believe experience is the new energy. Our solutions are designed to help utilities move from transactional interactions to relationship-driven engagement. With advanced analytics, AI-powered insights, intelligent automation and omnichannel platforms, we empower utilities to deliver seamless, proactive and empathetic customer experiences.
Affordability is a critical concern in today's utility industry. As utilities navigate rising operational costs and the need for infrastructure modernization, ensuring that services remain affordable for all customers is paramount. By lowering operational costs and driving efficiencies across billing, service requests and field operations, utilities can translate these savings into fair and transparent pricing models for end customers. This approach helps maintain customer trust and ensures that essential services are accessible to everyone, regardless of financial situation.
Join us as we explore ways to lower operational costs and drive efficiencies across billing, service requests and field operations—translating to fair and transparent pricing models for end customers.
Reliability of service is crucial in today's utility industry. As utilities face increasing threats from climate change, cyberattacks and aging infrastructure, ensuring consistent and dependable service delivery is paramount. By adopting advanced technologies such as smart meters, predictive maintenance and real-time data analytics, utilities can enhance their outage response, minimize disruptions and build customer trust. This approach not only improves operational resilience but also ensures that essential services remain uninterrupted, meeting the high expectations of the modern consumer.
Visit our booth to ask our experts about how our smart operations and connected customer platforms improve outage response, enable predictive support and ensure consistent service delivery—building customer trust and operational resilience.
Sustainability is a key focus in today's utility industry. As utilities strive to reduce their carbon footprint and meet regulatory requirements, integrating sustainable practices is essential. By adopting renewable energy sources, enhancing energy efficiency programs and promoting demand response initiatives, utilities can significantly contribute to a greener future. This helps mitigate climate change and aligns with the growing consumer and shareholder demand for eco-friendly practices.
We look forward to sharing how integrating customer engagement with demand response, DER management and energy efficiency programs helps utilities co-create a greener future with their communities.
Meet HCLTech at IUCX!
- Proven success with leading utilities across North America and Europe
- Scalable platforms integrated with Oracle, SAP, Salesforce and Microsoft ecosystems
- Innovation-driven mindset with deep domain expertise
Speaking Session Announcement
Customer Assistance Strategies in these Complex Times
Join us for an engaging session that explores how utilities are reimagining customer engagement strategies to meet the evolving demands of today’s energy consumers. We'll explore innovative approaches that not only enhance customer experience but also tackle the industry's biggest challenges:
- Affordability
- Reliability
- Climate resilience
Discover how modern digital tools, data-driven insights and personalized services are helping utilities build deeper customer trust, drive energy efficiency and empower communities to participate in a sustainable energy future.
Date: May 6, 2025
Time: 10 AM
Location: Room 121, level 100
Don’t miss this opportunity to rethink/supercharge the future of your customer engagement strategy!

Industry Principal–CX, HCLTech

Energy & Utilities Industry Principal, HCLTech
Location
Join HCLTech at IUCX 2025 (Booth #119) to explore how we help utilities transform CX with innovation, insights and digital excellence.
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