IUCX - INNOVATE UTILITYCX Conference 2025 | HCLTech
IUCX Conference 2025

Overview

Join HCLTech (Booth #119) at IUCX – INNOVATE UTILITYCX 2025, where we showcase our commitment to helping reinvent customer experience across the value chain. As utilities navigate rising customer expectations, grid modernization and sustainability goals, HCLTech brings deep domain knowledge, digital innovation and operational excellence to create meaningful, measurable transformation.

IUCX is the definitive forum for utilities striving to deliver seamless, personalized and impactful experiences for their customers. Through keynotes, interactive sessions, solution showcases and networking, the event empowers organizations to harness data, AI, digital platforms and customer insights to build trust and value.

Join HCLTech at IUCX Conference 2025

Humanizing Utility Experience at Scale

At HCLTech, we believe experience is the new energy. Our solutions are designed to help utilities move from transactional interactions to relationship-driven engagement. With advanced analytics, , intelligent automation and omnichannel platforms, we empower utilities to deliver seamless, proactive and empathetic customer experiences.

Affordability

Affordability is a critical concern in today's utility industry. As utilities navigate rising operational costs and the need for infrastructure modernization, ensuring that services remain affordable for all customers is paramount. By lowering operational costs and driving efficiencies across billing, service requests and field operations, utilities can translate these savings into fair and transparent pricing models for end customers. This approach helps maintain customer trust and ensures that essential services are accessible to everyone, regardless of financial situation.

Join us as we explore ways to lower operational costs and drive efficiencies across billing, service requests and field operations—translating to fair and transparent pricing models for end customers.

Reliability

Reliability of service is crucial in today's utility industry. As utilities face increasing threats from climate change, cyberattacks and aging infrastructure, ensuring consistent and dependable service delivery is paramount. By adopting advanced technologies such as smart meters, predictive maintenance and real-time data analytics, utilities can enhance their outage response, minimize disruptions and build customer trust. This approach not only improves operational resilience but also ensures that essential services remain uninterrupted, meeting the high expectations of the modern consumer.

Visit our booth to ask our experts about how our smart operations and connected customer platforms improve outage response, enable predictive support and ensure consistent service delivery—building customer trust and operational resilience.

Sustainability

Sustainability is a key focus in today's utility industry. As utilities strive to reduce their carbon footprint and meet regulatory requirements, integrating sustainable practices is essential. By adopting renewable energy sources, enhancing energy efficiency programs and promoting demand response initiatives, utilities can significantly contribute to a greener future. This helps mitigate climate change and aligns with the growing consumer and shareholder demand for eco-friendly practices.

We look forward to sharing how integrating customer engagement with demand response, DER management and energy efficiency programs helps utilities co-create a greener future with their communities.

What You'll Discover at Our Booth

Live Demos

See our CX transformation accelerators in action, from AI-based customer sentiment analysis to next-gen self-service portals

Real Stories

Explore how leading utilities improved CSAT, reduced call volumes and empowered customers with actionable insights

Expert Talks

Engage with HCLTech domain leaders to learn how to tackle challenges in M2C, customer segmentation, digital empathy and inclusive design

CX Innovation Framework

Learn how HCLTech’s “Connected Customer” blueprint bridges IT, OT and experience layers to unlock measurable CX outcomes

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Meet HCLTech at IUCX!

  • Proven success with leading utilities across North America and Europe
  • Scalable platforms integrated with Oracle, SAP, Salesforce and Microsoft ecosystems
  • Innovation-driven mindset with deep domain expertise
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Speaking Session Announcement

Customer Assistance Strategies in these Complex Times

Join us for an engaging session that explores how utilities are reimagining customer engagement strategies to meet the evolving demands of today’s energy consumers. We'll explore innovative approaches that not only enhance customer experience but also tackle the industry's biggest challenges:

  • Affordability
  • Reliability
  • Climate resilience

Discover how modern digital tools, data-driven insights and personalized services are helping utilities build deeper customer trust, drive energy efficiency and empower communities to participate in a sustainable energy future.

Date: May 6, 2025

Time: 10 AM

Location: Room 121, level 100

Don’t miss this opportunity to rethink/supercharge the future of your customer engagement strategy! 

Amol Jain
Amol Jain

Industry Principal–CX, HCLTech

Prakash P Menon
Prakash P Menon

Energy & Utilities Industry Principal, HCLTech

Our Team

Saurabh Kumar
Saurabh Kumar

Vice President - Energy & Utilities, HCLTech

Amol Jain
Amol Jain

Industry Principal - CX, HCLTech

Prakash P Menon
Prakash P Menon

Energy and Utilities Industry Principal, HCLTech

Sameer Kapoor
Sameer Kapoor

Associate Vice President - Energy & Utilities, HCLTech

Mathen Thomas
Mathen Thomas

Associate Vice President - Energy & Utilities, HCLTech

Ritesh Priya
Ritesh Priya

Associate Vice President - Energy & Utilities, HCLTech

Sunil Varier
Sunil Varier

Associate Vice President - Energy & Utilities, HCLTech

Location

Join HCLTech at IUCX 2025 (Booth #119) to explore how we help utilities transform CX with innovation, insights and digital excellence.

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