Job description:

Expertise in Intune features/package like Autopilot, Remediation, Device Management, Configuration profile & Compliance Management
Proficient in PowerShell Scripting.
Proficient in Microsoft Windows 10/11 Operating System Management
Proficient in managing Co-Managed Environment (MECM & Intune)
Provide technical support to L2 issues in the service area
Responsible for technical & functional documentation related to service area
Must have experience with large and small customer environment UEM/Intune rollout
Managing the migration of devices from the existing SCCM or other UEM platforms to Intune platform
Create Autopilot profiles and Conditional Access policies
Rollout Intune on all the existing or new devices in a phased manner
Create the Rollout plan for Intune deployment and seek approval from customer
Test the functioning of Intune on these migrated devices
Test the functioning of Autopilot for new or existing devices
Work with various stakeholders to make sure that the client's policies & configurations always up to date and are implemented
Coordinate with the Unified Communications and Directory Services teams as needed
Prepare technical documentation and implementation guides as needed to support the UEM environment.
Implement Intune and Create HLD/LLD documentations
Ability to provide required services while maintaining current day to day support activities
Identify all areas of the existing Run Books that need to be updated with Intune information
Develop any new processes that are needed to support the Intune system that may not have existed with the existing platform
Update all documentation before pilot phases begin
Track and generate reports on non-compliance devices
Rollout timing and planning the migration activity.
Train staff on migration process
Create customer facing documentation
Create Knowledgebase documents
Resolve customer migration issues
Self-motivated & ability to work under own initiative.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.