Job Description
Associate consultant
Job Summary
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Location: Noida
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Project role: Associate consultant
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Qualification: B-Tech
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Experience: 4.5-8 Years
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Skills: ITSM PLATFORM
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No. of positions: 1
Job description:
JD attached
- To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
- To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced
- To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
- To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
- To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA