Job description:

Experience with architecting, developing, and deploying on Azure Cloud platform
Expertise in Azure Cloud migration
Demonstrated experience building and managing enterprise-scale IT solutions and integrating Azure IaaS and PaaS cloud technologies.
Demonstrated experience in migrating existing application portfolios to Azure PaaS, Azure subscription planning and network architecture
Core discipline experience in application or data arena, such as Database design and administration in Azure PaaS, Azure App Services-Web Apps, Azure Functions, Azure WebJobs, and API services.
Must have experience in scalability, reliability, performance optimization, developing and deploying API based applications.
Excellent communication skills verbal as well as written as mandatory

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations orL3 level support and doing incident and problem management
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.