Job description:

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


SME-SAP,ACCESS GOVERNANCE

Job Summary

As a Subject Matter Expert (Support & Ops), you will play a critical role in ensuring timely and quality resolution of incidents and escalations within SAP and Access Governance. You will leverage your expertise to enhance customer satisfaction, streamline operations, and foster effective communication between technical teams and business stakeholders. Your contributions will be vital in maintaining compliance and optimizing processes to meet service level agreements.

• Key Responsibilities
  1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets In Sap And Access Governance, Adhering To Agreed Slas And Quality Norms.
  
  2. Mentor Team Members And Administrators By Conducting Training Sessions, Preparing Standard Operating Procedures (Sops), And Maintaining Comprehensive Documentation To Promote Knowledge Sharing And Operational Efficiency.
  
  3. Validate Change Order Implementation Plans And Human Error Compliance, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
  
  4. Facilitate Customer Satisfaction By Engaging In Customer Meetings, Addressing Issues, And Providing Updates To Ensure A Positive Feedback Loop.
  
  5. Conduct Thorough Analyses Including Root Cause And Trend Analysis, Validating Reports To Enhance Performance Metrics And Present Findings To Key Business Stakeholders.
  
  Skill Requirements
  1. Strong Understanding Of Sap Systems And Access Governance Principles
  
  2. Proficiency In Incident Management And Resolution Processes
  
  3. Effective Communication And Presentation Skills For Stakeholder Engagement
  
  4. Ability To Mentor And Guide Team Members In Operational Best Practices
  
  5. Familiarity With Capacity Planning And Compliance Validation Processes
  
  Certification
  1. Optional But Valuable: Sap Certified Technology Associate
  
  2. Optional But Valuable: Certified Information Systems Auditor (Cisa)
  
  3. Optional But Valuable: Itil Foundation Certification