Job description:

IAM Ping
UID Operate Services
Ticket Management
Monitor overall OneUID SSO Platform health, performance, root cause analysis and problem management.
Analytical Reports to identify any network or LDAP gateway issues and fix them manually or report for Ping Identity Support to avoid end user impact.
Facilitate support case resolution with the vendor
Support OneUID Services like PingID MFA enrollment issues, SSL renewals, New rollouts like Passwordless authentication
Support IdP SAML Certificate Renewal and SP SAML Certificate update
Update OneUID Wiki and keep it up to date.
Prepare and share Weekly reporting to show primary incident trends, analytics current counts, ops projects, MTPs covered and SSO Login Analytics(User accounts, lockouts, apps accessed)
Application On-boarding Support
Support production deployment of new applications (~50 per month) when integrating with SSO as per the documents provided by the HP s Ping Engineering team
On-going Development & Change Management
LDAP Gateway version upgrade & Conduct post upgrade monitoring
Perform configuration changes at Ping Federate end like
o IdP Adapters, Selectors creations and updates
o Update existing HTML/Messages templates
o Create and Update Authentication Policy Tree and Fragments
o Create and Update OAuth ATMs, OIDC Policies
o Create and Update PingID Policies
Audit & Compliance Support
Support SOX audit teams every quarter by providing screenshots of SSO Integrated applications masking sensitive information
Participate in audit walk-throughs every quarter with internal and external auditors and support the audit requests with evidences of SSO applications, if requested only.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.