Job description:

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


SME-Iaas-AWS,Terraforms

Job Summary

As a Subject Matter Expert in Support and Operations, you will play a critical role in ensuring timely resolution of escalations and incidents while adhering to quality standards and service level agreements. Your expertise in IaaS with AWS and Terraform will be instrumental in driving operational excellence and enhancing customer satisfaction through effective communication and collaboration with key stakeholders.

• Key Responsibilities
  1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents Using Aws And Terraform, In Alignment With Agreed Service Level Agreements.
  
  2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures And Maintaining Comprehensive Documentation, While Facilitating Knowledge Sharing Across The Support Team.
  
  3. Validate Change Order Implementation Plans And Assess Human Error Compliance, Actively Participating In Capacity Planning Initiatives To Optimize Resource Allocation.
  
  4. Engage With Customers Through Meetings To Understand And Address Issues, Ensuring Positive Feedback And Satisfaction With Support Services.
  
  5. Conduct Thorough Analyses Such As Root Cause Analysis And Trend Analysis Using Aws Tools, And Present Findings To Key Business Stakeholders To Enhance Operational Performance.
  
  Skill Requirements
  1. In-Depth Knowledge Of Iaas, Specifically Aws And Terraform, Demonstrating Advanced Proficiency In Cloud Infrastructure Management.
  
  2. Strong Analytical Skills For Performing Root Cause And Trend Analyses To Identify And Mitigate Issues.
  
  3. Excellent Communication And Interpersonal Skills For Effective Collaboration With Business Stakeholders And Customers.
  
  4. Proficient In Creating And Maintaining Documentation And Standard Operating Procedures.
  
  Certification
  1. Aws Certified Solutions Architect Associate (Optional But Valuable).
  
  2. Terraform Associate Certification (Optional But Valuable).