Job description:

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


TL-PMO, DMO, CPO & Project Executive

Job Summary
The Track Lead in Support & Operations plays a critical role in ensuring operational excellence through effective project execution and team empowerment. This position focuses on continuous improvement and problem-solving to meet client SLAs while fostering a collaborative environment that drives organizational success.

• Key Responsibilities
  1. Enhance Operational Systems By Implementing Project Management Methodologies And Tools To Improve Management Reporting And Streamline Information Flow Across Teams.
  
  2. Analyze Client Requirements And Ensure The Support Team Delivers Exceptional Service That Meets Or Exceeds Client Expectations, Utilizing Dmo Principles For Optimal Outcomes.
  
  3. Lead And Mentor Project Teams By Facilitating Transparent Communication Of Goals And Expectations, Fostering A Culture Of Accountability And High Performance.
  
  4. Drive Innovation By Identifying Opportunities For Process Development And Implementing Best Practices That Contribute To Overall Organizational Progress.
  
  5. Provide Tailored Solutions That Align With Customer Needs And Organizational Capabilities, Leveraging Project Management Expertise To Achieve Business Results.
  
  Skill Requirements
  1. Proficient In Project Management Methodologies And Tools, Including Dmo Frameworks.
  
  2. Strong Understanding Of Operations Management And Continuous Improvement Principles.
  
  3. Excellent Problem-Solving And Analytical Skills.
  
  4. Effective Leadership And Team Management Abilities.
  
  5. Familiarity With Client Relationship Management And Service Level Agreements.
  
  Certification
  1. Optional But Valuable Certifications: Pmp (Project Management Professional), Csm (Certified Scrummaster).