Job Description
Senior specialist
Job Summary
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Location: Chennai
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Project role: Senior specialist
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Qualification: B-Tech
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Experience: 2.5-5 Years
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Skills: ITSM Platform
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No. of positions: 1
Job description:
JD Attached
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases