Job description:

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


Dynamics CRM Technical Lead

Job Summary
The Technical Lead will be responsible for overseeing CRM / D365 CE OutoftheBox (OOTB) functionalities, configurations, and customizations. The main objective is to lead the technical team to ensure successful implementation and support of CRM solutions within the organization.

• Key Responsibilities
  1. Lead and mentor the technical team in crm / d365 ce ootb implementation, configuration, and customization.
  
  2. Collaborate with stakeholders to gather requirements and translate them into technical solutions within the crm system.
  
  3. Design and develop customizations, workflows, plugins, and integrations to enhance crm functionality.
  
  4. Ensure the best practices in crm development are followed and maintain data integrity within the crm system.
  
  5. Conduct system testing, performance tuning, and troubleshooting of crm solutions.
  
  6. Provide technical support and guidance to end-users and resolve any crmrelated issues in a timely manner.
  
  Skill Requirements
  1. Strong expertise in crm / d365 ce outofthebox functionalities, configurations, and customizations.
  
  2. Proficient in developing custom workflows, plugins, and integrations within the crm system.
  
  3. Excellent problem-solving and analytical skills to troubleshoot technical issues and optimize crm performance.
  
  4. Solid understanding of crm best practices and data management principles.
  
  5. Ability to communicate effectively with cross functional teams and stakeholders.
  
  6. Experience in leading a technical team and managing crm projects effectively.