Press Release

HCLTech launches augmented reality-based IT infrastructure solution with CareAR, a Xerox company

Published Date
5 min. read
Published Date
5 min. read
Share

NEW YORK and NOIDA, India, May 9, 2025—HCLTech, a leading global technology company, has launched an augmented reality (AR)-based infrastructure management solution in collaboration with CareAR and ServiceNow to enhance IT operations with augmented intelligence, real-time remote assistance and automation-driven workflows.

HCLTech is seamlessly integrating its expertise in infrastructure services and AI capabilities with enterprise AR solutions from CareAR, a Xerox company, on the ServiceNow Platform. This comprehensive and advanced IT management solution aims to streamline IT infrastructure support, enhance operational and business resilience and significantly lower the cost and downtime of clients' critical infrastructure.

"Integrating augmented reality into enterprise IT operations not only revolutionizes the overall experiences in your organization but also unlocks unparalleled opportunities for efficiency, collaboration, and innovation, ensuring a sustainable competitive advantage in a rapidly evolving market," said Ravi Yeddanapudi, EVP, Digital Foundation Services, HCLTech.

"We are excited to partner with HCLTech to scale our transformative augmented reality solutions globally. With their industry expertise and global reach, we are confident this collaboration will demonstrate the power of AR in revolutionizing remote support and service delivery. By integrating our cutting-edge AR technology, we aim to empower organizations to deliver more efficient, interactive and immersive customer experiences worldwide," said Kirk Pothos, President, CareAR Inc.

HCLTech's solution is tailored to support industries like manufacturing, energy, utilities and retail, where remote IT support is critical. By providing digitized workflows, AR-assisted troubleshooting and proactive IT issue resolution, businesses can achieve superior service continuity and optimized asset lifecycle management.

For more information, please visit:  ServiceNow: GenAI powered solutions | HCLTech

About HCLTech

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8 billion. To learn how we can supercharge progress for you, visit hcltech.com.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.       

For further details, please contact:

Meredith Bucaro, Americas
meredith-bucaro@hcltech.com

Elka Ghudial, EMEA
elka.ghudial@hcltech.com

James Galvin, APAC
james.galvin@hcltech.com

Nitin Shukla, India
nitin-shukla@hcltech.com

Contact Us

Global

Ashutosh Sharma
HCLTech

AMERICAS

Meredith Bucaro
HCLTech

EMEA

Elka Ghudial
HCLTech

APAC

James Galvin
HCLTech

INDIA

Nitin Shukla
HCLTech

Other Press Releases

HCLTech partners with IIT Guwahati to upskill employees in AI
Offers employees enrolled in HCLTech’s early-career development program—TechBee—a four-year online B.Sc. (Honors) degree in Data Science and AI
HCLTech and Microsoft to accelerate RISE with SAP S/4HANA migrations with AI
Aims to help enterprises reduce transformation complexity, time and TCO with near-zero disruption through an AI-led, business-value-first approach
Taylor Wimpey selects HCLTech as end-to-end IT services partner
Partnership to drive innovation and transform Taylor Wimpey’s customer experience with digital technologies
HCLTech recognized as Customers’ Choice in 2024 Gartner® Voice of the Customer
Received a rating of 4.9/5 in the report for Public Cloud IT Transformation Services
HCLFoundation announces winners of 2025 HCLTech Grant
Winning NGOs to receive grants for biodiversity conservation in the Sundarbans, eradication of childhood blindness and inclusive education