Overview

HCL’s CX practice empowers organizations to be innovative, agile, and differentiate their offerings in the market, driving revenue creation and cost reduction. We have a range of unique and rapid CX offerings, an innovative delivery method, and a number of accelerators to enable a connected customer journey.

Our view of SAP CX is platform centric, and this influences our approach to all services related to customer experience – be it a greenfield implementation, upgrade or migration to cloud, enhancements and support, or consulting and advisory services. We view the core as a scalable digital platform capable of providing solutions to all the digital engagement needs of the organization – across brands, geographies, and business units.

OUR OFFERINGS

SAP SAP

Move to Cloud Assessment

  • Digital Customer Experience Roadmap Assessment
  • Hybris On Premise to SAP Commerce Cloud Assessment
  • SAP CRM move to SAP Sales and Service Cloud Assessment
  • Remote Service Centre Assessment Templates
  • Service Cloud Assessment Templates
SAP SAP

Rapid Implementation

  • B2C Retail Accelerator Template
  • B2B Parts Accelerator Template
  • SCP Digital Portal Accelerator Template
  • SAP Service Cloud Implementation Accelerator
  • SAP Sales Cloud Implementation Accelerator
  • Athena CX Enablement Platform
SAP SAP

Migrate to Cloud

  • SAP Commerce/Hybris Commerce to SAP Commerce Cloud CCV2
  • SAP CRM to SAP Sales and Service Cloud
SAP SAP

SAP CPQ

  • Specialist SAP CPQ integration skills to integrate with S/4 and C/4
SAP SAP

Platform Upgrades

  • SAP Commerce/Hybris Commerce
SAP SAP

Experience Management - Qualtrics

  • Customer, Employee, Brand, and Product
SAPSAP

Innovation Plug-ins

  • Subscriptions
  • Alexa and Chatbot integrations
  • Connected Commerce with IoT

Client Success

Resources

Solution Brief

Featured Solution Brief

Rapid B2B eCommerce

Blog

Featured Solution Brief

Rapid B2C Commerce

Solution Brief

Featured Blog

Deliver Exceptional Experiences using SAP Sales & Service Cloud and SAP Cloud Platform (SCP)

Blog

Featured Blog

Role of IoT and Data Mining in the Tech Industry

Blog

Featured Blog

Neural Networks: Inception and Insights

Blog

Featured Blog

Importance of Digital Customer Experience in Tech Industry