SAP Customer Engagement Accelerators

Systems Integration

SAP

Customer Engagement Accelerators

Overview

HCL’s CX practice empowers organizations to be innovative, agile, and differentiate their offerings in the market, driving revenue creation and cost reduction. We have a range of unique and rapid CX offerings, an innovative delivery method, and a number of accelerators to enable a connected customer journey.

Our view of SAP CX is platform centric, and this influences our approach to all services related to customer experience – be it a greenfield implementation, upgrade or migration to cloud, enhancements and support, or consulting and advisory services. We view the core as a scalable digital platform capable of providing solutions to all the digital engagement needs of the organization – across brands, geographies, and business units.

OUR OFFERINGS

Move to Cloud Assessment

Digital Customer Experience Roadmap Assessment
Hybris On Premise to SAP Commerce Cloud Assessment
SAP CRM move to SAP Sales and Service Cloud Assessment
Remote Service Centre Assessment Templates
Service Cloud Assessment Templates

Rapid Implementation

B2C Retail Accelerator Template
B2B Parts Accelerator Template
SCP Digital Portal Accelerator Template
SAP Service Cloud Implementation Accelerator
SAP Sales Cloud Implementation Accelerator
Athena CX Enablement Platform

Migrate to Cloud

SAP Commerce/Hybris Commerce to SAP Commerce Cloud CCV2
SAP CRM to SAP Sales and Service Cloud

SAP CPQ

Specialist SAP CPQ integration skills to integrate with S/4 and C/4

Platform Upgrades

SAP Commerce/Hybris Commerce

Experience Management - Qualtrics

Customer, Employee, Brand, and Product

Innovation Plug-ins

Subscriptions
Alexa and Chatbot integrations
Connected Commerce with IoT

Client Success

Global Aerospace manufacturer

B2B spare parts: end-to-end business transformation program including SAP backend and Hybris commerce for their online parts store.

Hybrid agile development process with automated quality control and deployment.

Global Life Sciences Equipment manufacturer

Global B2B commerce solution with multi-tenancy implementation, with a rollout to 68 countries. Hybrid agile development process with automated quality control and deployment.

Global Media Technology company

A best-in-class S/4HANA and C/4HANA solution using fit-to-standard and agile delivery methodology, optimizing process to support revenue growth. Template design, build, and successful deployment across 25 countries.

Spar Hypermarket

B2C end to end omni-channel solution to build a commerce platform using Hybris commerce on Azure cloud for hypermarket including grocery. Rapid deployment of mvp within 3 months and thereafter, continuous improvement by adding new features, functionalities in regular releases.

Global Steel Pipe and Tube manufacturer

Design, build, and deployment of a B2B ecommerce store for the steel industry for their manufacturing business. Delivered a single, global platform for various divisions with a global core.