Overview
HCL’s CX practice empowers organizations to be innovative, agile, and differentiate their offerings in the market, driving revenue creation and cost reduction. We have a range of unique and rapid CX offerings, an innovative delivery method, and a number of accelerators to enable a connected customer journey.
Our view of SAP CX is platform centric, and this influences our approach to all services related to customer experience – be it a greenfield implementation, upgrade or migration to cloud, enhancements and support, or consulting and advisory services. We view the core as a scalable digital platform capable of providing solutions to all the digital engagement needs of the organization – across brands, geographies, and business units.
Our Offerings
Move to Cloud Assessment
Rapid Implementation
Migrate to Cloud
SAP CPQ
Platform Upgrades
Experience Management - Qualtrics
Innovation Plug-ins
Client Success
Global Aerospace manufacturer
B2B spare parts: end-to-end business transformation program including SAP backend and Hybris commerce for their online parts store.
Hybrid agile development process with automated quality control and deployment.
Global Life Sciences Equipment manufacturer
Global B2B commerce solution with multi-tenancy implementation, with a rollout to 68 countries. Hybrid agile development process with automated quality control and deployment.
Global Media Technology company
A best-in-class S/4HANA and C/4HANA solution using fit-to-standard and agile delivery methodology, optimizing process to support revenue growth. Template design, build, and successful deployment across 25 countries.
Spar Hypermarket
B2C end to end omni-channel solution to build a commerce platform using Hybris commerce on Azure cloud for hypermarket including grocery. Rapid deployment of mvp within 3 months and thereafter, continuous improvement by adding new features, functionalities in regular releases.
Global Steel Pipe and Tube manufacturer
Design, build, and deployment of a B2B ecommerce store for the steel industry for their manufacturing business. Delivered a single, global platform for various divisions with a global core.
Resources
Featured Blog
Deliver Exceptional Experiences using SAP Sales & Service Cloud and SAP Cloud Platform (SCP)
