An Australian multi-national bank lowered it Time-To-Market for digital initiatives by 80% and improved its operational efficiency

Client Information

The customer is an Australian multi-national bank with businesses across New Zealand, Fiji, Asia, USA and the United Kingdom. It has around 52,000 employees with over 1,140 branches and has the largest distribution network in Australia.

Business Challenges

The customer wanted to roll out its digital initiatives while:

• Reducing the cost of operations and improve operational efficiency.
• Minimizing the dependency on IT for creating and managing websites.
• Improving the content creation and publishing process

HCL Solution

To help the bank achieve its objectives and roll out their digital initiatives with ease, HCL automated the content creation and publishing process for the bank. In addition, the bank's websites and functionalities were also migrated to a new digital experience platform.