Smart Integrated Operations (SIO): Automate enterprise-scale operations

Solution Introduction

Automate enterprise-scale operations and manage diverse IoT ecosystems with Smart Integrated Operations

As next-gen enterprises begin scaling up their IoT adoption, managing these IoT deployments becomes a challenge. On one hand, the number of connected devices, applications and platforms run the risk of rapidly spinning out of control. On the other hand, legacy OT systems with diverse protocol support, proprietary knowledge and digital platforms make it more challenging to monitor and manage operations at the enterprise level.

Smart Integrated Operations (SIO) by HCL Technologies empowers the customer to securely manage enterprise-scale operations. SIO enables management of large scale IoT-powered ecosystems through monitoring events, generating incidents leveraging ML models, and resolving incidents through a service management layer. SIO delivers a real-time unified operational view of the enterprise through its powerful integrated analytics dashboard, minimizing asset downtimes and improving utilization and production capacity.

SIO has an easily scalable AI-powered architecture at its core that delivers true IT/OT convergence for the connected enterprise of tomorrow. When compared to standard IT operations, there is a 100-fold increase in the number of alerts which SIO can handle, which is as huge as 4000 billion alerts annually. (*Based on certain assumptions.)

Features

Transforming Businesses Into Next-Gen Enterprises With Industry Leading Solutions & Capabilities

Comprehensive Analytics

Leverages real-time data from the diverse IoT-platform ecosystem
Provides key actionable business insights supporting quick and consistent decision making

Integrated Dashboard

Displays contextual insights around devices and allied IoT-ecosystems at the enterprise level
Displays identified incidents, episodes, and service requests

DRYiCE^TM Lucy

Enables real-time triggering of alerts on detecting anomalies

Service Management Layer

Leverages its tribal database to assess the episodes and dispatch them across diverse cross skilled Ops-teams for resolution

Scalable AI-Powered Architecture

Utilizes an ML-enabled event correlation layer to rationalize the multiple alerts triggered
Enables proactive monitoring of the connected ecosystem

Benefits

Offering a single, unified view of the operations of the entire IoT-powered enterprise ecosystem

Gain Unified
View

Operations and analytics of the entire connected enterprise represented on a single pane
Continuous real-time visibility of compliance, quality & status data

Optimize Operational Efficiency

Enterprise-wide alert management
Enables proactive servicing & repair
Minimizes unplanned downtimes & operational costs

Enhance Incident Resolution

Offers last mile connectivity in incident resolution
Results in improved asset reliability, utilization, production capacity and root cause analyses

Transform User Experience

Transformed experience resulting out of integration of disparate connected ecosystems
Enables rapid IoTization at scale and creates the truly autonomous operational environment