Smart Integrated Operations

Smart Integrated Operations (SIO) by IoT WoRKSTM provides customers hassle-free and reliable operations at scale for managing diverse IT operations, Device, Field Business, and Network needs of an enterprise, delivering cost efficiency in the context of IoT solutions deployed in the customer’s environment. With its proactive approach driven by end-to-end real-time visibility, it eliminates inefficiencies by leveraging people, processes, and technology to bridge the skill gap through IT/OT convergence. SIO is a rapidly scalable solution, can manage millions of end points, and helps manufacturers unlock new revenues around smart, connected products by utilizing digitalization to engage customers, and drive seamless user experiences.

Enterprise Cloud

Connected Products & Plants

How can SIO help Aftermarkets?

Extending a complete array of aftermarkets services, unlocking increasing value, and delivering powerful service outcomes around connected products are critical for OEMs as they focus on delivering productivity and uptimes-based SLA to the customers, since:

  • Customers are shifting from CAPEX to OPEX-driven business models built around connected products and aftermarket services
  • IoT-led product performance insights are becoming real-time – resulting in increased customer expectations
  • Improving reliability and visibility into end-to-end aftermarket operations is now critical

SIO for Aftermarkets

SIO for Aftermarkets by IoT WoRKSTM ensures seamless and reliable operations at scale around the customer’s connected products—driving powerful service outcomes and reimagining end user experience. SIO successfully monitors and manages IoT-led product integration and support operations delivering SLA uptimes consistently—releasing bandwidth for manufacturers to focus on smart product innovation, unlocking new revenue generation opportunities. It enables OEMs to eliminate downtimes in smart assets through predictive and prescriptive insights, introducing end-to-end visibility into reliable operations at scale.

How can SIO help Plants?

As we find ourselves right in the middle of Industry 4.0, IT and OT can no longer afford to exist in silos – the impact of IT/OT convergence in industrial manufacturing is staggering and needs to account for the following factors:

  • Improved performance, increased productivity, reduced costs and enhanced agility – make a compelling case for bridging the gap between IT and OT technologies
  • A lack of industry standards, disparate development of IT and OT technologies continue to make it challenging to achieve true IT/OT convergence

Plant WorkBlaze powered by SIO

Plant WorkBlaze powered by SIO is an industry driven solution for IT-OT convergence that brings together the right people, processes and technology to create a seamless, secure and efficient industrial environment. It is an AI Ops-driven framework that provides a unified view of organization wide operations helping customers with insights that help make production systems agile to meet market demand spikes, forecast sales, reduce downtimes and enable pre-emptive maintenance of production systems.

Drivers and Challenges for Aftermarkets

Service revenue margins are 2.5x greater than new product/equipment revenue margins

The emphasis on digital technologies and connected products has increased 7x in the last 10 years

The adoption of AI, Extended Reality (XR) technologies and connected products at scale are mainstream

The shift to a focus on service outcomes from product-centric business models is transforming customer relationships

Despite digitization, customers are at varied IoT-adoption levels—a one-size-fits-all approach by the manufacturer will not work

Skilled talent shortage faced by manufacturers make it difficult for them to offer high-quality services outcomes

As customers increase footprint in aftermarkets, manufacturers must collaborate to improve overall service outcomes and unlock value

Lack of centralized real-time view of services around products leads to inaccurate monitoring of asset health, usages—causing higher downtimes, lower customer satisfaction

Key Highlights: SIO for Aftermarkets

Achieve end-to-end operational visibility driven by IoT-led insights

Features

Unified Asset Health Dashboard

Unified Asset Health Dashboard

Delivering key insights into asset health and powering proactive services and support

Integration with Inventory Management

Integration with Inventory Management

Ensuring effective management of spare parts inventory, unhindered operations, and rapid service turnaround times

Round-the-clock Helpdesk

Round-the-clock Helpdesk

Industry specific 24x7 helpdesk support through AI models

Real-time Monitoring

Real-time Monitoring

Ensuring effective and accurate equipment fleet supervision

SLA Tracking

SLA Tracking

Customer and contract-based SLA tracking and reporting functionalities

Cognitive Maintenance

Cognitive Maintenance

Utilizing predictive and prescriptive insights to drive intelligent maintenance and repair operations

Benefits

 
Realize High RoI

Realize High RoI

Utilize shared services and tools, leverage AI Ops, and experience high first-time-to-fix success rates

Improve Reliability

Improve Reliability

Gain better visibility of operations, minimize downtimes, prevent revenue losses, and quicken times for first response

Improve User Experience

Improve User Experience

Leverage centralized monitoring hub for seamless monitoring and management, leveraging autonomous operational environment and AI Ops-enabled helpdesk

Transform Customer Experience

Transform Customer Experience

Deliver seamless customer experience via proactive service models and pay-per-use contracts

WHY HCL?

Real Accounts Of Real IoT Business Transformation At Work

DDX

Accelerator for device
IoTization

Pangea

Data Analytics
platform

IDEA Gateway

Reference design for an intelligent device

Platform Acceleration Suite

Build next generation cloud services

LEADER

Global IoT Services Wave for Connected Business Operations, Q4 2018

FORRESTER

LEADER

ISG Research Quadrant for IoT in Healthcare, U.S. Market 2018

ISG

LEADER

ISG Research Quadrant for IoT in Connected Cars, U.S. Market 2018

ISG

LEADER

ISG Research Quadrant for Overall IoT Services, U.S. Market 2018

ISG

WINNER’S CIRCLE

HfS Blueprint Guide: Industry 4.0 Services, 2017

HfS

LEADER

IoT Services Peak MatrixTM assessment, 2017

EVEREST

LEADER

Zinnov Zones, IoT Technology Services, 2016

Zinnov

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