ISG Paragon Awards™ Europe, 2017
HCL nominated client, eir, has been named a winner at the 2017 ISG Paragon Awards™ Europe by Information Services Group (ISG), a leading global technology research and advisory firm. eir is the largest telecommunications operator in Ireland; its MD of Customer Operations, Tim Spence, won the leadership award after being nominated by HCL. Tim Spence and Udayan Guha, Head of Sales Europe, Business Services, HCL were felicitated at a celebratory awards dinner at The National Gallery in London, on Thursday 29th June. As eir’s MD of Customer Operations, Tim has brought in an innovative customer service model with the help of HCL as a strategic partner. This model has helped eir increase customer experience scores and reduce churn thus ensuring eir become an early adopter of new technologies.