HCLTech Enterprise Experience: Empowering Unified Employee Engagement

Enterprise Experience

Overview

As enterprises embrace hybrid work and digital transformation, delivering a unified and engaging employee experience has become a strategic priority. Employees expect seamless access to tools, personalized support, and meaningful engagement across every touchpoint, from collaboration platforms to HR systems.

Yet, many organizations face challenges due to fragmented systems, lack of visibility into user experience, and limited integration between communication tools and business applications. Without a connected and data-driven approach, enterprises risk disengagement, inefficiencies, and underutilization of their technology investments.

Solutions

HCLTech’s Enterprise Experience offering is designed to unify and elevate the digital workplace experience by integrating collaboration, engagement, automation, and analytics into a cohesive framework. It empowers organizations to deliver personalized, intelligent, measurable experiences across the enterprise.

Core Capabilities Offered

Employee Engagement Platforms

Deploying and integrating employee engagement platforms to foster communication, recognition, and community-building.

Telecom Expense Management

Centralized management of UCaaS, mobile, and telecom expenses, enabling cost control, usage visibility, and contract negotiation and optimization.

Extensibility with CPaaS

Seamless integration of UCaaS platforms with business applications to enable contextual collaboration within workflows.

AI Virtual Agents and Bots

Design, build and integrate intelligent assistants with UCaaS platforms to automate routine tasks, provide self-service, and enhance support experiences.