Overview
The modern workplace is rapidly evolving to support hybrid work, where employees expect seamless transitions between home and office environments. As organizations strive to meet these expectations, they are reimagining physical workspaces to be more flexible, intelligent, and experience-driven. This shift demands a new approach to workplace design, integrating digital collaboration tools with smart infrastructure to enhance productivity, safety, and engagement.
However, this transformation brings several challenges. Enterprises must optimize space usage, manage shared resources like meeting rooms and hot desks, and deliver intuitive experiences for employees and visitors. Manual processes for room bookings, signage, and visitor management often lead to inefficiencies, while the pressure to meet sustainability goals adds another layer of complexity. The Connected Workplace addresses these needs by creating a unified, tech-enabled environment that supports the future of work.
Solution
HCLTech’s Connected Workplace offering transforms traditional offices into intelligent, flexible, and experience-driven environments. It integrates physical infrastructure with digital collaboration tools to create a seamless, AI-enhanced workplace that supports hybrid work, improves space utilization, and enhances employee satisfaction.
To simplify setup and operations, HCLTech offers Meeting Room-as-a-Service (MRaaS), a subscription model that covers design, hardware, installation, and support for a smooth, cost-effective rollout.
All this is powered by Rendezvous, HCLTech’s AI platform that provides real-time monitoring, smart issue resolution, and performance insights.
Core Capabilities Offered:
Services
HCLTech offers a comprehensive suite of services to design, deploy, and manage Connected Workplace environments:
ConsultCollab
- Workplace assessment and strategy development
- Technology audits and sustainability alignment
- Vendor-agnostic advisory for space and device planning
TransformCollab
- End-to-end design, procurement, and deployment of smart workplace infrastructure
- Integration with legacy systems and collaboration platforms
- User-centric design for high adoption and productivity
ManageCollab
- 24/7 monitoring of workplace assets and collaboration tools
- Proactive issue resolution and SLA/XLA-driven support
- Analytics-based optimization of space and device usage
ExtendCollab
- Integration with business applications and facility management systems
- Custom workflows for room booking, visitor access, and signage
- AI-powered automation for routine workplace operations
Partner Ecosystem
HCLTech’s Connected Workplace is powered by a robust partner ecosystem, including:
Frequently Asked Questions about Connected Workplace for Hybrid Work
Meeting Room-as-a-Service (MRaaS) is our subscription-based model that handles everything—room design, hardware procurement, installation and ongoing support. Rather than managing complex upfront investments, clients get fully operational, AI-enabled meeting rooms with predictable costs and end-to-end accountability. It's a smarter, simpler way to deploy and maintain smart workplace technology.
Yes. Our contactless visitor management solution features virtual reception and seamless integration with existing security and access control systems. Visitors enjoy a frictionless, professional check-in experience while organizations benefit from stronger security and reduced front-desk workload—a meaningful improvement over traditional, manual visitor management processes.
Our smart meeting rooms include one-touch join video conferencing, occupancy sensors and energy-efficient controls—all AI-enabled for seamless performance. Through our MRaaS model, we handle design, hardware and support end-to-end. Clients get enterprise-grade collaboration spaces without the operational complexity of managing multiple vendors independently.
Yes—and this is a priority for us. Our TransformCollab and ExtendCollab services are specifically designed to integrate with legacy systems, collaboration platforms and facility management tools. We take a vendor-agnostic approach, ensuring our connected workplace solution integrates with your existing environment rather than requiring a disruptive full-stack replacement.
Yes. Our ManageCollab service provides around-the-clock monitoring of workplace assets and collaboration tools. We combine proactive issue resolution with SLA and XLA-driven support to minimize disruption and maintain consistent performance. Clients get a dedicated operational partner—not just a helpdesk—keeping their hybrid workplace technology running at its best.
Our Connected Workplace is powered by Rendezvous, our proprietary AI platform built specifically for hybrid workplace environments. Rendezvous delivers real-time monitoring of workplace assets, proactive issue resolution and actionable performance analytics—keeping your technology running reliably and giving IT teams the visibility they need to stay ahead of problems.
Absolutely. Our hot desking solution provides real-time desk availability and mobile booking access, so employees can reserve their workspace before they even arrive at the office. This flexibility is central to our connected workplace for a hybrid work approach—giving people the freedom to plan their day on their terms.
We use the Rendezvous AI platform alongside our ManageCollab service to continuously analyze space and device usage data. This gives organizations real, actionable insights into how their workplace is actually being used—enabling smarter decisions about room allocation, desk ratios and infrastructure investments that reduce waste and improve employee experience.
ExtendCollab connects your workplace technology to broader business systems—including facility management platforms, business applications and access control tools. We build custom workflows for room booking, visitor management and digital signage and apply AI-driven automation to routine operations, helping organizations get more value from their existing workplace investments.
It does. Our ConsultCollab service includes sustainability alignment as part of every workplace assessment and technology audit. Energy-efficient room controls, occupancy-based resource management and data-driven space optimization all contribute to measurable sustainability outcomes—helping organizations reduce their environmental footprint while building a smarter, more responsible connected workplace.
