IDC MarketScape Worldwode Intelligent Automation Services Vendor Assessment represents a vendor assessment of the 2019 intelligent automation (IA) services market through the IDC MarketScape model. This research provides a quantitative and qualitative assessment of the characteristics that explain the success of a vendor in the marketplace and help anticipate its ascendancy.
This research includes analysis of 15 IA services providers with global scale and with broad portfolios spanning IDC's research coverage. This assessment is designed to evaluate the characteristics of each firm — as opposed to its size or the breadth of its services.
According to IDC analysis and buyer perception, HCL Technologies (HCL) is positioned in the Leaders category in this IDC MarketScape for worldwide IA services.
HCL's intelligent automation services covers advisory (process excellence and COE), execution (design and bot development), and support (operate and improve). It employs a suite of IP solutions, frameworks, and tools to accelerate clients' IA deployments, such as the ADVISOR expert system for operational efficiencies, insights into automation avenues for ROI and cost benefit analysis, the HCL Behavioral Change Management (BCM) gamification prografor end-user engagement, and the EXACTO suite of domain-centric computer vision solutions. HCL leverages its DRYiCE Autonomics and Orchestration platform to deliver IA-enabled integration, development, and managed services, as well as products such as the DRYiCE Lucy cognitive virtual assistant, the DRYiCE iControl business process flow monitoring tool, the DRYiCE iAutomate (intelligent runbook automation tool), and the DRYiCE OptiBot (end-user experience and service desk automation suite). HCL also has business and technology partnerships with third-party IA product providers to deliver integrated services and product offerings to its clients.
As per the report, buyers rate HCL highly for its ability to offer flexible pricing models, apply proven methodologies and tools to deliver IA services, and optimize the ratio of onshore and offshore efforts on a project. IDC also rates HCL highly in terms of its strategies for innovation and R&D and addressing the entire life cycle of IA services.