Julian Frank
General Manager & Senior Solutions Architect , HCL
We are in the new financial year and witnessing the new waves of COVID. It is time to reflect upon the decisions made last year. Had it been a standard year, enterprises would have been rewarding the change-makers and implementing their perspectives ...
From visiting the brick and mortar stores for shopping to saving the products in the ‘e-cart’, customers have evolved and so have their buying journeys. This evolution demands that even enterprises evolve in their business strategies, so that their m...
As soon as a problem arises with any product or service, the first thought that crosses the user is to call the contact center. Though, dialing the number does not connect the customer directly with the agent, they have to follow a number of steps to...
The changes in Digital Communication & Collaboration (C&C) are dictated primarily by the needs of the current generation (Gen-Z). The contemporary generation is mobile, cloud-friendly, and digitally social; it believes in economy of expression, irres...
Enterprises must shift from a ‘specification-based’ design philosophy, aligning IT initiatives with business goals. The future of ‘Digital’ comprises tech-augmented services and flexible, vendor driven models – powering a XaaS-based digital economy.
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