Julian Frank | HCL Blogs

Julian Frank

General Manager & Senior Solutions Architect , HCL

Writes About :

Technology

Julian Frank is a seasoned Solutions Architect focused on Contact Center for two decades and now leads the Product Strategy for Contact Center Practice in HCL. He has been involved in Helping customers transform their Customer Experience as part of Pre and Post Sales consulting engagements. He is also Microsoft Certified Expert on Microsoft Azure, Microsoft Collaboration and Amazon certified Solution Architect (Professional). As a Hobby he likes to contribute to open-source code and blog during his free time.

Design Thinking for Communications & Collaboration – Driving Gen-Z Experience

The changes in Digital Communication & Collaboration (C&C) are dictated primarily by the needs of the current generation (Gen-Z). The contemporary generation is mobile, cloud-friendly, and digitally social; it believes in economy of expression, irres...

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