Experienced Business Analyst | Business Process Design and Improvement | HCLTech
The Digital Path Forward

Business Analyst

Roles and Responsibilities

  • Business process design, improvement, primary and secondary research gathering
  • Negotiate and establish priorities with business and development team
  • Engage and interact with internal and external clients during feedback sessions
  • Detail the technicalities and create documentation and diagrams to represent same.
  • Collaborate with technical and solution architects to define solutions
  • Engage with Client Accounts to assess, gauge and plan the support needed for the engagement
  • Drive sales and delivery support materials eg showcases, job aids
  • Develop and operationalize sales and delivery support self-service, assisted
  • Manage sales and delivery support team size, skills, staffing
  • Maintain comprehensive support tracker, project inventory and sales dashboards

Required Technical and Professional Expertise

  • Experience as Business Analyust for minimum of 3 years
  • Should demonstrate evidence of analyzing and documenting complex business process and system flows
  • Proficiencly in Atlassian Suite such as Jira, Confluence
  • Experience in MS word, Powerpoint, Visio, excel
  • Complete and oversee project work stream deliverables including quality control/sign off for area of accountability.
  • Experience to Lead workshops to determine business and data requirements.
  • Provide support in tasks related to business and data analysis.
  • Convert business needs into functional designs using knowledge of data warehousing and Big Data architecture and processes.
  • Identify project delivery issues and risks, assist with mitigation strategies, and escalate where necessary.

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