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Business Analyst
Roles and Responsibilities
- Business process design, improvement, primary and secondary research gathering
- Negotiate and establish priorities with business and development team
- Engage and interact with internal and external clients during feedback sessions
- Detail the technicalities and create documentation and diagrams to represent same.
- Collaborate with technical and solution architects to define solutions
- Engage with Client Accounts to assess, gauge and plan the support needed for the engagement
- Drive sales and delivery support materials eg showcases, job aids
- Develop and operationalize sales and delivery support self-service, assisted
- Manage sales and delivery support team size, skills, staffing
- Maintain comprehensive support tracker, project inventory and sales dashboards
Required Technical and Professional Expertise
- Experience as Business Analyust for minimum of 3 years
- Should demonstrate evidence of analyzing and documenting complex business process and system flows
- Proficiencly in Atlassian Suite such as Jira, Confluence
- Experience in MS word, Powerpoint, Visio, excel
- Complete and oversee project work stream deliverables including quality control/sign off for area of accountability.
- Experience to Lead workshops to determine business and data requirements.
- Provide support in tasks related to business and data analysis.
- Convert business needs into functional designs using knowledge of data warehousing and Big Data architecture and processes.
- Identify project delivery issues and risks, assist with mitigation strategies, and escalate where necessary.
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