JDA-Execution Developer | HCLTech
The Digital Path Forward

JDA-Execution Developer

Roles and Responsibilities

  • Act as the initial point of contact for all BY TMS Solutions related cases from customers or other internal stakeholders.
  • Responsible BY TMS Solution suite installation and configuration including understanding of associated 3rd party components.
  • Responsible for monitoring proactive alerts and driving corrective and preventive actions to ensure solution availability.
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges.
  • Understand Technical end to end architecture of a customer´s BY TMS solution through early engagement and knowledge transition from the implementation teams
  • Assist with Technical upgrades and rollouts, by providing assistance on change requests and other technical troubleshooting
  • Follow ITIL best practices and other BY processes for incident, problem and change management and other Deploy & Operate activities
  • Document resolution steps on Knowledge Articles to promote case deflection.
  • Work closely with the BY TMS Solution Experts for complex issue resolution including Product Development.
  • Continuous learning on latest BY TMS Solutions.

Required Technical and Professional Expertise

  • Bachelor’s Degree in Engineering or Masters Degree in Computer Applications or other equivalent technical field
  • Strong hands on with JDA Demand planning, Fullfilment
  • Experience with integration of JDA and other platforms / packages
  • Should have strong flair for technology and hands on expertise in debugging/analyzing code in any of the programming languages (Java/.Net/C++, python, shell scripting, PowerShell)
  • Cloud (Azure preferred), Log analysis and networking tools (i.e. AppDynamics, Splunk) certification on Azure fundamentals, (will be added advantage)
  • Working knowledge of Oracle SQL and MS SQL
  • Experience in supporting MuleSoft, webservices (Rest/SOAP PI ) based integrations
  • Communication
  • Associate has good English language Skills (both verbal and written)
  • Associate has expert customer service/phones skills – should be able to help customers on phone
  • Must have excellent technical documentation skills
  • Personality Fit
  • Ability to work calmly under pressure and meet deadlines
  • Ability to work under guidance from Level 3 / Senior associates and is a team player
  • Must be self-motivated
  • Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations

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