JDE Senior Developer | HCLTech
The Digital Path Forward

JDE Senior Developer

Roles and Responsibilities

  • Regular interaction with JDE development and CNC Admin support team to involve them in resolving issues.
  • Second level support for resolution of service requests.
  • Second level support for resolution of system defects
  • Key involvement in the resolution of high severity user issues and system defects
  • Review and approve root cause analysis, work arounds and support
  • Documentation prepared by Support analysts
  • Provide guidance and expertise to Support analysts in resolving very complex issues.
  • Interact with Business users throughout the lifecycle of the support call from initiation till closure.
  • Resolving all JDE level 2 Application Support calls logged thru Help desk
  • Own the support tickets pertaining to their respective Modules till closure.
  • Provide On call support after business hours for high severity issues.
  • To participate in functional as well as technical discussions with the client and team.
  • Work closely with product owners and business analyst to ensure acceptance criterias are accurately captured and share feedback as needed.

Required Technical and Professional Expertise

  • Extensive experience in JDE EnterpriseOne Sales & Distribution module.
  • Resource having techno functional skills to support issues is desirable.
  • Support for interfaces to MFG PRO, Demand Solutions , Positive pay and Labelling solutions, Oracle APS etc is desirable
  • Ability to understand highly customized Manufacturing Accounting process
  • Application testing for all system changes and projects.
  • Knowledge transfer and other support related activity.
  • Working knowledge is must on EDI, Vertex, FedEx
  • Experience in working on JDE projects with onsite – offshore model for Application Development and support.

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