Kronos-Technical Consultant | HCLTech
The Digital Path Forward

Kronos-Technical Consultant

Roles and Responsibilities

  • Creating interfaces using Workforce Integration Manager, knowledge on Workforce device manager, Record manger.
  • Team Building, Leadership and Communication skills required.
  • Handle records of incidents, problems, changes etc.
  • Following ITIL process for Incident, Request, Bug and change management.
  • Supporting existing Workforce Management application as a Production Support.
  • Supporting the Kronos Product, resolving the issues raised by client and providing proper solution, monitoring customer servers, troubleshooting
  • Proven capability in meeting deadlines and completing tasks unsupervised.
  • Analysing existing operations and scheduling training sessions and meetings to discuss improvements.
  • Keeping up-to-date with industry trends and developments.
  • Updating work schedules and performing troubleshooting as required.
  • Promote a collaborative work environment
  • Being transparent with the team about challenges, failures, and successes.
  • Writing progress reports and delivering presentations to the relevant stakeholders.

Required Technical and Professional Expertise

  • Support different version of Kronos, develop interfaces of both export and import of data from WFC application.
  • Experience in Kronos WFC in Configuration and Troubleshooting and Experience on Kronos Modules.
  • Knowledge of product configuration, creating work rules, pay rules, break rules, exception rule etc.
  • Experienced in Configuring Kronos Terminal devices, Working knowledge on PL/SQL, Kronos.
  • Experience at handling varied functions related to Kronos WFC.

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