Managed Security Systems Architect: Expertise in PCMCS & CDM | HCLTech
The Digital Path Forward

Primary - PCMCS & CDM

Roles and Responsibilities

  • Act as a technical Subject Matter Expert (SME) and mentor on information security system architecture and best practices
  • Lead a team which creates and maintains solutions for managed security systems, maximizes system uptime, availability, and performance
  • Foster and maintain a positive and productive relationship with key vendors
  • Works closely with vendors on new product versions, features, and functionality
  • Certifies and owns onboarding engineering procedure for new PCMS customers
  • Handles engineering related customer escalations Monitor team ticketing system to ensure that tasks are accurate, viable, and completed within SLA guidelines
  • Manage team on-call rotation after hours and on weekends, serving as a point of escalation as necessary
  • Provide technical guidance and feedback to subordinates, to include training, performance review, and coaching
  • Develop and coordinate training for team members to include custom, industry, and vendor-specific training
  • Provide metrics to management
  • Perform other duties as assigned
  • Excellent communication skills, able to discuss technical & functional issues/solutions, in highly escalated situations, with executives, support & customer personnel

Required Technical and Professional Expertise

  • Two years of experience within Managed Services
  • Demonstrated experience managing small teams in a SOC environment
  • Corporate computer networking, technical support, system administration, Windows, Unix/Linux Operating System administration and/or network security experience
  • Possess the creativity and diplomatic tenacity to challenge the current model to improve efficiency and efficacy
  • Proven experience in project management
  • Experience and proficiency in supported vendor systems, certifications, and training
  • Experience and proficiency designing and implementing vendor solutions
  • Self-motivated, with ability to manage and follow up on multiple tasks simultaneously
  • Strong analytical capabilities, problem solving skills, providing solutions in a systematic and clear manner, and easily understood by colleagues and customers
  • Strong time-management skills

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