Partner of Choice in the ESG Journey of an American Shipping Giant

Enabling the promise of healthy communities for a utilities major

The client is a 24*7 high-quality water supply and sewerage services provider with a mission to ensure healthy communities. It partnered with HCL on its transformation journey to digitally connect water and sewerage services to improve customer experience, reduce environmental impacts and optimize operating costs. HCL designed an intelligent data platform on MS Azure with a composable architecture covering data ingestion, management, reporting, and insights. Furthermore, HCL helped extract 360-degree customer insights from structured and unstructured data, used AI/ML to detect anomalies in water pressure and outage prediction, and improved asset management.

It resulted in 20% energy savings, reduced bursts in water pipes by 40%, and enhanced the sustainability maturity of the customer.

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