The client is a 24*7 high-quality water supply and sewerage services provider with a mission to ensure healthy communities. It partnered with HCLTech on its transformation journey to digitally connect water and sewerage services to improve customer experience, reduce environmental impacts and optimize operating costs. HCLTech designed an intelligent data platform on MS Azure with a composable architecture covering data ingestion, management, reporting, and insights. Furthermore, HCLTech helped extract 360-degree customer insights from structured and unstructured data, used AI/ML to detect anomalies in water pressure and outage prediction, and improved asset management.

It resulted in 20% energy savings, reduced bursts in water pipes by 40%, and enhanced the sustainability maturity of the customer.

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