Innovative payment services for increased CX | HCLTech
Innovative payment services for increased CX

The client is one of the Big4 banks, headquartered in Australia, providing banking, financial products and services to retail, small business, corporate and institutional clients, operating in more than 32+ markets globally.

Leveraging real-time data integration was a challenge, hence HCLTech proposed to modernize the client’s payment service platform to a microservices based integrated system. Scaling the banks legacy mainframe-based payment platform system into a cloud-native platform for easier implementation and adopting automation for testing and system observability were also visible challenges.

Download the case study to know how HCLTech improved client's customer service by launching more convenient and innovative banking products in line with the banks charter to digitally transform its business by adopting emerging technologies, micro-services, and digital innovation.

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