Making home shopping easier with faster deliveries and in-stock products
Overview
In the world of furniture retail, success hinges on more than just stylish designs and competitive pricing. For a European home goods giant with a sprawling network of hundreds of stores across 60+ countries, the key to maintaining market leadership lay hidden within their supply chain.
Despite their global reach and reputation for quality products, the company found itself grappling with a fragmented view of its operations. This lack of clarity began to undermine their ability to meet customer expectations and respond to market shifts. They turned to HCLTech to architect a solution. This partnership set the stage for a renovation that would redefine not just how they managed inventory and logistics, but how they approached their entire business model.
The Challenge
The retailer faced a fragmented supply chain ecosystem that impacted their efficiency and market responsiveness.
- Limited visibility: Lack of real-time visibility into transactional supply chain data hindered decision-making and responsiveness to market dynamics.
- Lack of actionable insights: Legacy systems provided limited visibility into demand patterns, supply risks and inventory positions.
- Disconnected decision-making: With multiple views of the supply chain across different departments and regions, establishing a single version of truth was a challenge. This led to siloed decision-making and missed opportunities for optimization.
These were fundamental obstacles to the retailer's growth and ability to meet evolving customer expectations.
The Solution
We approached this challenge with a comprehensive strategy designed to bring visibility, insight and unity to the retailer's supply chain.
- Blue Yonder Luminate Control Tower (LCT): We implemented the LCT platform as the cornerstone of our solution. This powerful tool provided enhanced visibility into supply chain operations, enabling real-time monitoring and decision-making across the global network.
- Microsoft Power BI dashboards: To complement the LCT, we built custom Power BI dashboards that analyzed and visualized supply chain data. These dashboards empowered internal stakeholders with actionable insights, turning raw data into strategic intelligence.
- Tailored engagement and analysis: Our team meticulously analyzed over 100 requirements and built 10+ customized dashboards to meet the retailer's specific business needs. This deep dive ensured that the solution was perfectly aligned with their unique operational challenges and goals.
Each element was carefully designed to work in concert, creating an intelligent, responsive supply chain capable of meeting the demands of a dynamic market.
The Impact
The implementation of our solution yielded transformative results that resonated throughout the organization.
- Service levels skyrocketed to 95%, improving product availability for customers.
- 5-7% increase in forecast accuracy enhanced planning precision and reduced errors.
- 8-12% reduction in inventory costs, freeing up working capital and improving cash flow.
- Real-time visibility enabled faster responses to disruptions and improved collaboration between teams and partners.
- Stronger cross-functional coordination led to better decision-making and increased agility.
These results weren't isolated improvements but represented a fundamental shift in the company's operational paradigm. The ripple effects of this transformation touched every aspect of the business, from day-to-day logistics to long-term strategic planning.
Beyond the Numbers
This transformation marked a watershed moment for our client. What began as an effort to improve visibility evolved into a comprehensive operational overhaul that repositioned them as a leader in global furniture retail. The company now operates with a level of agility and insight that sets a new standard in the industry.
Celebrating Success
At HCLTech, we pride ourselves on delivering solutions that not only address immediate challenges but pave the way for future success. For this furniture retail leader, we didn't simply enhance their supply chain visibility we provided them with the tools and insights to redefine their approach to global operations and customer service.
As the industry continues to evolve, our client stands ready to meet new challenges head-on. With a foundation built on real-time visibility, data-driven decision-making and operational agility, they are well-positioned to lead in an era where supply chain excellence is a key differentiator. This transformation serves as a testament to the power of innovative technology combined with deep industry expertise ushering in a future where furniture retail is more responsive, efficient and customer-centric than ever before.
