Elevating the Enterprise Function to Streamline your Utilities Operations
With the integration of multiple technologies (intelligent automation, artificial intelligence, internet of things, blockchain, etc.), the utilities sector is undergoing a significant shift. All these digitalization efforts are crucial for the success of customer transformation programs. By combining our technology-led digital operations model, engineering capabilities and diverse software and technology stack, HCLTech Digital Process Operations (DPO) helps clients adapt to ever-changing business requirements.
Evolving needs of Utilities enterprises,
A customer-centric approach, strong execution capabilities and focus on innovation.
Connections to Collections Operations Management
End-to-end utility billing services include meter reading, invoice production and distribution, payment receipting, debt management, financial performance reporting, and reconciliations.
Customer Experience Management Services
We understand the need to connect with customers across various channels and deliver customized interactions based on their requirements.
Smart Metering Management
With the increasing deployment of smart metering systems, there’s a need to smoothen the transition and negate the associated risks.
HCLTech’s digital solutions position the customer, device, organization and business processes at the core of transformation.