The pace and impact of change in the global utility industry is staggering. Distributed generation and digitization, stringent carbon emission regulations, and escalating customer expectations are some mega-trends revolutionizing the industry.

Consequently, the need for innovative utility solutions ensuring environmentally-sustainable supply of energy with cost effectiveness is at an all-time high.

The global water and waste-water industry has also witnessed changes—from water-market deregulation to a steady decline in water quality. Ageing water infrastructure leading to leakage has become a critical challenge in both the developed and developing world.

Further, the advent of social media has compelled utility companies to connect with customers via multiple channels and fine-tune interactions to address specific customer needs.

In this current scenario, the industry seeks utility solutions that could help them in customer journey management - understanding and meeting the ever-evolving consumer needs and delivering vibrant and differentiated customer experiences. Utility service providers are also tasked with re-adjusting their business models to operate in the new energy future – an environment that demands matchless energy efficiency.

HCLTech, a next-gen technology partner, is committed to helping organizations deliver top-notch end-customer experiences, while realizing tangible business benefits and operational excellence through robust utility services. HCLTech understands that for organizations to be a leader in the utility services space, it is crucial to leverage an optimal mix of cutting-edge automation tools and digital as a service powered by technology innovation and process re-engineering.