Overview
The integration of advanced digital tools and technologies, including Agentic AI, data analytics, automation and GenAI, has revolutionized operations across industries. Our next-generation technologies enable organizations to streamline their business process operations and unlock new growth opportunities.
We empower enterprises to deliver hyper-personalized experiences, optimize inventory management, enhance supply chain efficiency and help gain valuable insights into customer behavior to achieve desired business outcomes.
HCLTech Speaking Session at the 2025 National Conference
Driving operational excellence in CX
In the current landscape of escalating cost pressures, constrained labor markets and an unyielding demand for transformation, traditional optimization strategies such as offshoring and automation are no longer sufficient. Agentic AI and GenAI offers a transformative opportunity to enhance productivity and maximize outcomes. HCLTech delivers next-generation solutions that ensure business agility and deliver faster returns on investments for global enterprises.
Key questions addressed in the HCLTech session:
- Agentic AI and GenAI case studies across industries in customer service showcasing best-in-class solutions and impact
- Best practices in Agentic AI and GenAI operating models, sourcing strategies and alliances
- The power of AI on the future of the workforce and the reskilling required to adapt
Vice President, BPO
HCLTech
Read Our Insights
Revolutionizing customer support in XaaS using GenAI
This blog focuses on improving customer support experiences, recognizing that each interaction is pivotal in influencing customer lifetime value and overall revenue growth.
Generative AI heralds a new era for Business Process Operations
GenAI plays a crucial role in not just enhancing productivity, it also empowers businesses to reimagine customer engagements, innovate new services and even pioneer novel business models.
Harnessing GenAI for operational excellence and innovation
As GenAI continues to evolve, we can expect even more groundbreaking applications to emerge, offering a promising future for business operations
Future of Customer Experience (CX): Automation, Analytics and Agent Enablement
In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.
Success Stories
Supercharging order management for an American office supplies retailer
In pursuit of revolutionizing its order management operations, the client partnered with HCLTech to embark on a transformation journey.
CX Transformation for Energy Retailer and Regulated Utility
One of the largest North America's energy and utility service providers wanted to enhance their Meter-to-Cash and Customer Care operations to deliver expected results within a predictable cost model.
Enhancing publisher experience CSAT for global advertiser
HCLTech helped a global technology company serving advertisers and publishers redesign their operating model and increase the capability to handle complex Ad tech publisher queries. Learn more!
Reducing biopharma supply chain delays to maximize customer satisfaction
We helped a global biopharma leader overcome supply chain disruptions, enhance compliance and cut lead times for enhanced customer satisfaction.
Analyst Accolades
HCLTech wins ISG Star of Excellence™ Award for Universal BPO
Learn moreHCLTech named a CX Star Performer in ISG Star of Excellence™ for Contact Centre – Customer Experience
Learn moreHCLTech named a Leader in Everest Group's Intelligent Document Processing Products PEAK Matrix® Assessment 2025
Learn more