Transforming Managed Network Services Together

HCLTech and Verizon Business announced their strategic partnership in August 2023, bringing together two global leaders in enterprise networking as managed network services (MNS) collaborators for global enterprise network deployments. Verizon Business will continue to lead all customer acquisition, sales, solutioning, and overall planning and development with its customers. HCLTech will lead post-sales implementation and ongoing support.

Customers will benefit from a best-in-class MNS portfolio, a highly digitized experience with data-driven service models, enhanced efficiency and lifecycle management with frictionless interface, a broad end-to-end partner ecosystem and joint innovation on an integrated platform.

Over the last several years, the managed network services landscape has changed significantly due to technology advancements requiring more automation, AIOps, predictive analytics and tighter integration with IT service management platforms. There is also an enhanced need for real-time visibility to improve operational efficiency and customer experiences for organizations across industries. The two companies have come together to address these evolving needs of the managed network services market with their joint capabilities.

Creating Value for Customers

This partnership will enable HCLTech and Verizon Business to serve their customers and provide flexible solutions to address their business needs. Some of the key benefits include:

1. High-quality commitments, service quality and data security
2. Single ownership for service quality and business outcomes
3. Innovative network solutions with improved software tools, automation and AI-enabled capabilities

Beyond Managed Network Services

The HCLTech and Verizon Business partnership started with managed network services, but it has already begun to blossom into a more comprehensive portfolio with newer offerings that leverage the companies’ respective strengths and capabilities. Launched during Mobile World Congress 2024, Flexspace 5G is aimed at transforming digital workplace services. The mantra for both organizations is to recognize the best each has to offer and use that expertise to drive innovation and bring best-in-class solutions to market, faster.