Engineering is at the core of HCLTech’s DNA and we are engineering the future by elevating AI from experimentation to an accelerator of enterprise transformation. Our decade-long experience in AI innovation has helped us in our vision to embed AI across every service and operation, driving productivity, accelerating modernization and enabling a durable competitive advantage for clients worldwide.

Our five-pronged AI strategy, focusing on proactive transformation of our services, building differentiated IP, expanding into new AI-led services, strengthening AI partnerships and upskilling our AI talent, is translating into deeper client engagement and market leadership.

Anchored in measurable outcomes, responsible practices and a strong ecosystem, our commitment to “AI that delivers ROI” is shaping a future where AI delivers real-world impact, empowers innovation and transforms businesses at scale.

LUMI, our enterprise wide Agentic AI platform, enables frictionless employee interactions and near instant query resolution, improving experience while reducing operational overhead.

Beyond operations, AI has become integral to how our functions innovate and execute. HCLTech is using AI in marketing as an end-to-end operating model across planning, execution, measurement and optimization. We have embedded AI across the marketing lifecycle from insight generation and proposition development to campaign orchestration and pipeline attribution. AI-enabled platforms, including HCLSoftware’s Unica, are integrated with enterprise systems and predictive analytics engines, delivering closed-loop measurement and direct attribution of marketing impact on pipeline.

During the year, we joined the AI Verify Foundation and signed the EU AI Pact, reinforcing our commitment to the responsible development and deployment of AI technologies. HCLTech was also the first organization to receive the Responsible AI Institute’s Organizational AI Governance Verification Badge. We released our Responsible AI Transparency Report, outlining the progress we have made in embedding Responsible AI across our organization and client engagements. The report details our governance model and how we operationalize accountability, fairness, security, privacy and transparency, aligned with global standards including the EU AI Act, ISO/IEC 42001 and the NIST AI Risk Management Framework.

Together, these initiatives position HCLTech as a living reference architecture for AI at scale.

Building Differentiated, Scalable IP

A core pillar of our strategy is building proprietary IP that enables clients to move beyond pilots to scaled outcomes. We have a portfolio of 19 industry-specific AI solutions, with a strong incubation pipeline. These solutions span life sciences and healthcare, financial services, retail, telecom, mobility, energy and manufacturing and aerospace and defense, among others.

• AI Force evolved from 2.0 to 2.1, enhancing agentic capabilities, modularity, governance and knowledge graph-driven contextual intelligence
• Expanded into new domains with AI Force SKUs for Data, SAP and MedTech
• Launched VisionX 2.0, our Edge AI platform featuring multimodal capabilities, LLM-driven surveillance, zero-trust architecture and edge-to-cloud scalability, integrated with NVIDIA Metropolis and supported by Dell and HPE

We also advanced our Applied AI Research agenda, with focused investments in small language models, domain-specific AI and performance optimization.

Industry-specific AI Solutions

We continue to expand our services portfolio to meet evolving enterprise needs:

• New AI Advisory offerings launched across Responsible AI, Agentic Engineering and Office of AI
• Expanded AI Factory portfolio, including AI Data Center Design and Build, AI Data Center Support and Cognitive Infrastructure Services
• Over 400 AI Lab engagements in FY26, increasingly led by CEOs and COOs, focused on agentic transformation, value stream re-engineering and workforce reinvention
• Physical AI portfolio further expanded with Kinetic AI.DCOps offerings and a dedicated Semiconductor Bussiness Unit

HCLTech continues to collaborate with leading technology providers, academic institutions, startups and industry consortia, enabling co-innovation and access to emerging AI advancements. These partnerships strengthen our ability to deliver differentiated, future-ready AI solutions at scale.

In July 2025, we announced a multi-year strategic collaboration with OpenAI to drive large-scale enterprise AI transformation. Together, we have established a dedicated business unit focused on identifying high-value use cases, embedding AI into real-world workflows, modernizing software delivery, redesigning business processes and measuring enterprise impact. Through joint investments in go-to-market initiatives, agentic advisory services and Forward Deployed Engineers (FDEs), HCLTech is helping clients deploy and integrate ChatGPT Enterprise, modernize software and finance operations with AI agents, strengthen AI governance and security and build production-grade industry-specific agents across sectors, including retail, healthcare, manufacturing and financial services.

We signed a strategic collaboration agreement with AWS to accelerate innovation in the financial services industry through autonomous, AI-powered solutions. As part of this, HCLTech will launch a suite of pre-built, industry-compliant solutions to modernize contact centers, enhance digital engagement and streamline core platforms across banking, wealth and insurance.

We expanded collaboration with Google Gemini to boost Agentic AI adoption and launched Agentic AI solutions with Google Cloud. HCLTech now has 300+ Agents on Google Marketplace across multiple industries, transforming business processes such as IT, HR, customer relationship management, finance and sales. We have been selected by Google Cloud as the launch partner for Cloud WAN, a network built for the AI era.

Together with SAP, we are exploring next-generation use cases that bring the power of AI into physical and industrial environments. The expanded collaboration focuses on several high-impact domains designed to drive innovation in Enterprise AI, including warehouse operations, fleet management and 3D reality capture.

We signed a strategic collaboration with Red Hat to deliver enterprise-grade AI infrastructure, forged a strategic alliance with AMD to develop future-ready solutions across AI, digital and cloud and launched an AI-powered Fluid Contact Center Solution with Cisco.

During FY26, we launched a Physical AI lab with NVIDIA in Santa Clara, in the US. We were mentioned as a key Physical AI and Robotics partner during the NVIDIA CEO’s keynote at CES 2026.

HCLTech and Commonwealth Bank Australia leaders presenting a session at AWS Summit, Sydney

HCLTech launched a Physical AI Innovation Lab in collaboration with NVIDIA in Santa Clara

We added more than 12 partners across the AI Factory ecosystem and launched AI Factory Labs to support co-innovation, rapid prototyping and industrialization of AI use cases with ecosystem leaders, including Intel, Red Hat, Lenovo, HPE and IBM. We also launched dedicated AI Factory solutions with these partners.

Apart from these industry collaborations, HCLTech joined the MIT Media Lab, enabling it to deepen engagement with faculty, researchers and innovators in next-generation technologies, particularly AI. This will also help HCLTech to co-develop projects that could translate meaningful AI innovation into impactful and scalable solutions.

HCLTech’s AI-first talent transformation is designed to drive enterprise-wide AI adoption across all roles, not just technical teams. It goes beyond upskilling to embedding AI and GenAI into day-to-day work, improving productivity, decision-making and business outcomes.

The approach is persona-led, with tailored learning journeys aligned to how roles are evolving in an AI-driven workplace. Our focus has shifted from GenAI awareness to building AI-augmented professionals across functions, with clear progression in proficiency. The HCLTech AI Institute anchors this effort, partnering with business units to contextualize learning around priorities, client needs and real-world use cases. For technical talent, structured pathways span six levels across AI-augmented and AI builder roles, supported by capstone-led programs to develop next-generation AI engineers.

In FY26, 144,223 employees were trained in AI. Around 63,000 have progressed across proficiency levels, with 11,500 building capabilities to contribute to AI use case realization and AI-accelerated delivery. A further 715 Blackbelt-certified professionals now lead end-to-end AI solutioning and execution, including across corporate functions.

Capability building is reinforced through immersive, role-based programs such as Responsible AI, Powerplay, BuzzForward, GenAI Unplugged and Blackbelt. Ongoing interventions like vibe coding hackathons, ByteLearning and bootcamps help scale learning, recognize proficiency and accelerate applied innovation. This is underpinned by a multi-modal learning ecosystem combining internally curated, practitioner-led and hyperscaler partner content. Platforms such as AI Café, AI Innovation Labs, sandbox environments, AI Clubs and self-paced pathways enable hands-on experimentation and learning at scale.

Together, these efforts embed continuous AI learning into the organization. HCLTech’s recognition as a Leader in Everest Group’s Talent Readiness for Next-generation Data, Analytics and AI Services PEAK Matrix Assessment 2025 is a reflection of this commitment.

Our Partner

HCLTech at India AI Impact Summit

At the India AI Impact Summit 2026 in New Delhi, HCLTech demonstrated its full-stack AI portfolio, including enterprise-grade AI platforms and services, sovereign-ready software products and industry-focused solutions designed to turn AI into real business outcomes.

We were privileged to host the Hon’ble Prime Minister of India, Sh. Narendra Modi at our pavilion to showcase some exciting AI-led innovations that underscore our core engineering DNA.

HCLTech CEO & Managing Director C Vijayakumar joined a panel discussion to discuss how India’s AI stack will take shape. He spoke about the importance of building IP and evolving talent and skills requirements as AI adoption accelerates.

HCLTech Chairperson Roshni Nadar Malhotra delivered a compelling keynote on why India must evolve from a services-led technology model to an AI and IP-led one. She also joined industry and senior government leaders as a featured speaker at the awards ceremony for the Summit’s Global Impact Challenges, including the AI by Her hackathon.

Kalyan Kumar, President, HCLSoftware, participated in a panel discussion on “Sovereign AI for India: Designing the Nation’s Future Compute, Data and Innovation Ecosystem”

Clients Speak

Every day, we’re using AI to make around 55 million decisions intended to benefit our customers and our people. We have over 2,000 AI models feeding on approximately 157 billion data points, making CBA one of the largest corporate users of AI in the country. This (AI enablement and data modernization) initiative not only enhances our data capabilities but also supports our strategic priority to deliver global best digital experiences and technology for our customers.”

Terri Sutherland, Domain Lead, Data & Analytics, CommBank

Partnering with HCLTech is a key step in our long-term strategy to harness data and AI, consolidate services with a single strategic partner and modernize our core technology foundations. This partnership allows us to accelerate customer-facing digital innovation, improve efficiency across our operations and deliver a more seamless experience for the customers and policyholders who trust Guardian.”

Steve Rullo, Chief Digital and Technology Officer, Guardian

Analysts Speak

ISG Provider Lens® Agentic AI Development and Deployment Services - Global, 2025

HCLTech accelerates enterprise AI with its AI Force platform, enabling agent lifecycle management, multi-agent orchestration and rapid SDLC, ITOps and DPO gains. Backed by autonomous ITOps, protocol-led collaboration and consulting-led change management, it delivers measurable productivity and cost efficiencies at scale.”

Gowtham Sampath, Assistant Director and Principal Analyst, ISG

Everest Group’s Healthcare Data, Analytics and AI Services PEAK Matrix® Assessment 2025

As health data becomes increasingly multi-sourced and complex, enterprises are focused on leveraging AI and analytics to enable interpretation of this data, leading to more personalized care journeys, better outcomes, and streamlined workflows. HCLTech has been recognized as a Leader in Everest Group’s Healthcare Data, Analytics and AI Services PEAK Matrix® Assessment 2025, enabled by its investments in healthcare-focused IP such as Advantage Seiri and hData, strategic acquisitions of Zeenea and Actian and its strong partner ecosystem. Its Enterprise AI Foundry, Healthcare CoEs and dedicated labs for GenAI, reflect its commitment toward next-gen technologies, fostering use-case driven.”

Priya Sahni, Vice President, Everest Group

IDC MarketScape: Canadian AI Services 2025 Vendor Assessment

HCLTech’s strategy to provide a comprehensive AI services portfolio, ranging from chip design to AI services in the cloud, is viewed as a strength. Its solutions to offer an AI operating model and industry-focused approach are also among its strengths in Canada. Canadian organizations value several aspects of HCLTech’s approach to AI. Buyers familiar with its services share positive feedback on its capabilities, including the ability to showcase and codevelop AI use cases, range of AI services, domain and technical expertise and innovation.”

Jason Bremner, Vice President, IDC