Plant WorkBlaze: IT-OT Convergence Journey | HCLTech

Plant WorkBlaze


With the paradigm shift in the world of manufacturing, new challenges arise as to how IT and OT operations operate within the industry. Industrial organizations are converging IT and OT operations to enable their digital manufacturing transformation.

However, the lack of industry standards and the inconsistent development of IT and OT technologies has resulted in a gap that needs to be bridged to enable digital transformation and move swiftly towards Industry 4.0.

At HCLTech, we create smart, secure and scalable next-generation solutions, to help manufacturing companies embrace the digital world seamlessly.

HCLTech Plant WorkBlaze is an industry-driven solution for IT-OT convergence which brings together the right people, processes and technology to create a seamless, secure and efficient Industrial environment. Plant WorkBlaze is an AI driven framework, which provides a unified view of organization wide operations helping customers with insights which can help make production systems agile to meet the market demand spikes, forecast sales, reduce downtimes and pre-emptive maintenance of production systems.

With deep expertise in industry-driven solutions, HCLTech facilitates a unified view of industry-wide operations, improves operational efficiency, transforms user experience and enables manufacturing companies with their IT-OT convergence journey.

Key enablers

IT OT convergence requires synergy between people, processes and technology

Skill across spectrum

A single cross-skilled team to reduce dependency on multiple support touchpoints for different issues.

Key Enablers
IT OT Convergence - People, Processes and Technology


Unified platform providing a global view of critical IT & OT data for effective production,operations and reduced downtimes.

Service management

Uniform service management layer for centrally managing IT and OT ecosystems.

Key Enablers
Key Enablers


Automated remediation mechanism enabling Pre-emptive maintenance of IT and OT systems

Augmented reality

Enabling agile sme teams to support issues globally leveraging AR solutions


Centrally deployed security upgrades and patches for IT and OT equipment across the plant


Enhanced User Experience
Digital dashboards

provide a comprehensive view of plant IT and OT ecosystems, ongoing issues, resolution timelines and root causes thus helping pre-empt maintenance activities to reduce downtimes

Improve Productivity
Unified management platform

for Enterprise and Plant IT equipment and applications providing uniform management capabilities across the managed organization.

Proactive & Predictive User Support
Persona-led approach

not only helps streamline the workspace for the end user but also goes a long way in securing enterprise data.

Maximize Uptime
Promotes an agile field support model

through the use of AR solutions and centralized SME teams.

Enhance Operability with AIOps
Consolidated service management

and orchestration to drive operational service efficiency and problem management to reduce recurrence of known issues.

Cost Efficient
Cost efficiency and end user experience

derived through reduction of multiple support touch points for different issues.

Solution overview

Profile kaleidoscope

Persona driven approach allows the right level of access to identified personas to provide a de-cluttered, customized environment for the end users.

Pre-emptive maintenance

Leveraging alert management and historical data to predict failures and proactively rectify IT-OT issues.

Augmented reality

Intelligent and streamlined on-field support using AR to deliver 3D work instructions and remote instruction for maintenance


Ensuring security patch and upgrade compliance for IT & OT systems by proactively monitoring and reporting any issues for timely resolution


An interactive governance model engaging with the customer at different levels to drive strategic and tactical initiatives to manage a converged ecosystem.

Unified endpoint management

Unified management of all devices across the plant and the enterprise to provide a holistic and real-time view of operations


HCLTech advantage

Plug and Play

Plug and play

Real-time analytics, alert management, proactive fault detection for plant IT issues, customized dashboards

Large Ecosystem of Partners

Large ecosystem of partners

PTC, Tibbo, Azure, Google, AWS, Single window support, cross-trained resources

Single Pane

Single pane

Multi-site management, unified support window, flexible dashboard for all managed systems

Flexible Approach

Flexible approach

Multi protocol support, flexible scale out

Seamless Integration

Seamless integration

Cross product integration, enterprise wide IT systems integration, OT applications integration



Cross skilled IT-OT resources, vertical specific expertise.






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