Job description:

Purpose of Role Batch Job Operations using UC4 tool to schedule and Administer Jobs.Main Responsibilities: The role will be involved in support of highly critical production environment. Demonstrate ownership and responsibility in all assignments. Enough expertise to identify and recommend changes/improvements to the process and infrastructure design. Provide L2/L3 level support. Consult with internal team and end users to determine system requirements and specifications. Act as a member of a quick-response team. Will often work under demanding deadlines, operating independently to resolve complex problems. Be part of an on-call rotation. Other duties as assigned. Resolve incidents and problems effectively and in a timely manner. Providing 24X7 production support and available for escalations. Also, ready to work in any shift. Responsible for implementation of medium to complex components of a project module, change request. Responsible for providing trend analysis to management team to enable them to make informed decisions. Work in a cross-cultural team and communicate effectively.Desired Skills and ExperienceTechnical / professional qualifications:Required Experience: Provide exception notification and reporting on an on-going basis. Batch Job Status \\Status Checks Batch Job Duration \\ reporting Alerts, Job Runs, Number of Transactions. Experience of Error handling in Jobs. Monitor the jobs for all ABENDS (batch failures) and escalate to appropriate personnel. Escalate to the higher tier team within HCL and/or apoBank in case of any alerts / failures Job Restore / Restart as per the Standard Operating Procedures Reschedule jobs in case of Job Failure as per the Standard Operating Procedure Batch Job Transaction Reports Document all the job ABENDS and action taken Trend analysis of the job processing time. Check if unexpected time is taking. Calendars updation Scheduling the jobs in the Job Scheduler as per the schedule in collaboration with app teams Experience in UC4 scheduler to initiate and manage jobs automatically by processing prepared job control scripts and statements.

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases