Job description:

Responsibilities for this position may include but are not limited to:\\r\\n\\r\\n Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Chevron s Workforce Enablement product.\\r\\n Ensures consistent processes, procedures and technologies are utilized across Chevron enterprise environment.\\r\\n Understand and follow direction provided by the team leads and managers of different Chevron products and towers.\\r\\n Document recurring issues in the Chevron Knowledge Base\\r\\n Document in detail case status and tasks / work completed with end users in the Chevron ITSM system \\r\\n Follow the Chevron critical incident process\\r\\n Provides technical & meeting room assistance for conference rooms, Webex and Microsoft Teams meetings\\r\\n Manage conferencing events setup and support\\r\\n Manage Audio Visual Preventative Maintenance programs\\r\\n Follow Chevron required safety protocols and complete regular trainings on safety and compliance\\r\\n

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases