Job description:

Skill Criticality
regex/grok Must have
source code management (CI/CD) Must have
configuration management (ansible/puppet) Nice to have
scripting (python/java) Must have
cloud platforms (AWS) Must have
logging concepts (elastic stack) Nice to have

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations orL3 level support and doing incident and problem management
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.