Job description:

IAM EPS Engineer As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in Come, and be where it begins.Our Exciting Opportunity: Ericsson has a new opportunity for IAM Engineer - ForgeRock to join the team in Noida/Bangalore, India! We believe in trust we trust each other to do the right things! We believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity trying new things and learning from our mistakes. We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness, we enjoy and feel passionate about what we do and value each other s technical competence deeply.You will: Have a good experience in ForgeRock OpenIDM (Identity Management) related to functional knowledge, day-to-day operations, upgrades, workflows etc. Good to have an understanding and hands-on experience in Policy Based Access Control (PBAC) framework, writing REGO policies, administration of TrustLogix tool, Open Policy Agent (OPA) framework. Basic knowledge of Azure Dev Ops; good to have knowledge on containers (Dockers, Kubernetes), Azure PostgreSQL, REST. Basic understanding of Access Management protocols (OAuth 2.0, SAML. OIDC). Broad understanding of overall Identity and Access Management (IAM) concepts. Promote effective teamwork, mentor employees, and evaluate individual performance.Key Qualification: 5+ years experience working with above mentioned skills and technologies. Experience: Bachelor's Degree from an accredited university in Computer Science or Information Systems.What s in it for you Here at Ericsson, our culture is built on over a century of confident decisions. With us, you will no longer be dreaming of what the future holds you will be redefining it. You won t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.