Job description:

To create end-to end solutionsorimprovementsorenhancements for identified issues for existing processes and achieve project deliverables through effective team management

• To create process and technical resolutions for end to end implementation of improvements based on the root cause identified by the team on the existing issues and processes
• Devise and implement with approval of supervisors action plans to improve the productivity of business by utilizing the analyses and reports prepared by team
• To create and validate business requirements shared by team for enhancing functionality of process workflows to improve customer experience and satisfaction
• To manage relationships with client and business counterparts to achieve goals within various assigned projects to ensure smooth progress and improvements and enhanced functionality.
• To lead a team of process specialists to complete their assigned tasks for quality project delivery