Job Description
Associate manager
Job Summary
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Location: Noida
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Project role: Associate manager
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Qualification: BCom
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Experience: 4-7 Years
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Skills: Advertising Sales
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No. of positions: 1
Job description:
Quality & Training AM/DM
- Participate in planning and forecasting exercise with onshore and business associates
- Create financial reports on costs and allocations and perform analysis on various cuts for presentation to management and business groups
- Identify and implement improvements in formats and templates used for reporting and analysis
- Ensure that all SLAs are met, measured and reported to the clients on agreed frequency
- Run the governance with clients and maintain action logs to record, track and close the issues
- Act as first escalation point of contact for all service delivery related matters
- Conduct team meetings, collect information on people issues and implement actions to address them.
- Review of deliverables on defined parameters.
- Continuous process improvements to create capacities.
- Build, own and improve internal controls in the processes