Job Description
Consultant
Job Summary
-
Location: Bangalore
-
Project role: Consultant
-
Qualification: BE/B.Tech (Hons)
-
Experience: 4.5-8 Years
-
Skills: Application Packaging
-
No. of positions: 1
Job description:
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases