Skip to main content
HCL Worldwide Navigation

Close

En
EnglishJapanese
Menu Trigger
HCLTech
Main Navigation
  • Capabilities
    • HCLTech
      • AI & Generative AI
      • Cloud
      • Engineering
      • Software
    • HCLTech
      • Automation
      • Business Process Operations
      • Commercial Apps / SaaS
      • Cybersecurity
      • Data and AI
      • Digital Design and Manufacturing Services
      • Digital Engineering
      • Digital Workplace
      • EdTech
      • Global Capability Center (GCC)
    • HCLTech
      • Intelligent Operations
      • Internet of Things (IoT)
      • Marketing Services
      • Modern Applications
      • Networks
      • Operational Technology
      • Product Engineering
      • Supply Chain
      • Unified Service Management (USM)
  • Industries
    • HCLTech
      • Aerospace and Defense
      • Automotive
      • Consumer Goods
      • Energy and Utilities
      • Life Sciences and Healthcare
      • Manufacturing
      • Mining and Natural Resources
    • HCLTech
      • Oil and Gas
      • Public Sector
      • Retail
      • Semiconductor
      • Technology
      • Telecom Media and Entertainment Services
      • Travel, Transport, Logistics & Hospitality
    • Financial Services
      • Financial Services
      • Financial Services Overview
      • Banking
      • Capital Markets
      • Financial Crime Compliance and Risk
      • Fintech
      • Insurance
  • Ecosystem
  • About Us
    • About Us Overview
    • Analyst Recognitions
    • Annual Report 2024
    • Awards and Recognition
    • Code of Business Ethics and Conduct
    • Corporate Social Responsibility
    • Diversity, Equity and Inclusion
    • Global Presence
    • Investor Relations
    • Leadership
    • Newsroom
    • Privacy Trust Center
    • Strategic Alliances
    • Supercharging Progress
    • Sustainability
    • Sustainability Report 2024
    • ABOUT BLANK MENU
  • Resources
    • Trends and Insights
    • Case Studies
    • Events and Webinars
  • Careers
    • Careers Overview
    • Careers by LoB
      • Digital Business
      • Digtial Foundation
      • Engineering
    • Americas
      • Brazil
      • Canada
      • Costa Rica
      • Guatemala
      • Mexico
      • United States
    • Asia Pacific
      • Australia
      • Malaysia
      • New Zealand
      • Philippines
      • Singapore
      • Sri Lanka
      • Vietnam
    • Europe and Africa
      • Bulgaria
      • Germany
      • Hungary
      • Morocco
      • Poland
      • Portugal
      • Romania
      • Spain
      • Sweden
      • United Kingdom
    • India
    • Meet our people
    • Explore job opportunities
  • Our Global Presence
En
EnglishJapanese

Close

Home
    ›
  • Careers
  • ›
  • Careers in India
  • ›
  • Consultant

Job Description

Consultant

Job Summary

  • Location: Bangalore

  • Project role: Consultant

  • Qualification: B-Tech

  • Experience: 4.5-8 Years

  • Skills: TECHNICAL CONSULTANT

  • No. of positions: 1

Job description:

SPM Job Summary:We are seeking a highly skilled and experienced ServiceNow SPM Developer to join our team. The ideal candidate should have a deep understanding of the ServiceNow Strategic Portfolio Management (SPM) suite (formerly ITBM), including hands-on experience with modules like Project Portfolio Management (PPM), Demand Management, Resource Management, APM, and Agile/SAFe frameworks. The role demands both strong technical capabilities and the ability to engage effectively with stakeholders.________________________________________Key Responsibilities: Design, configure, and implement ServiceNow SPM modules including PPM, APM, Demand, and Resource Management. Customize and enhance the SPM suite using Flow Designer, Script Includes, Business Rules, UI Policies, and UI Actions. Develop custom dashboards, performance analytics, and reporting to support portfolio visibility and decision-making. Collaborate with business stakeholders to gather and analyze requirements and translate them into ServiceNow solutions. Integrate SPM with other ServiceNow modules like ITSM, CMDB, and third-party tools. Support Agile Delivery and SAFe practices within ServiceNow using Agile/DevOps modules. Perform code reviews and ensure adherence to best practices and coding standards. Troubleshoot and resolve technical issues and defects within the SPM suite. Support testing activities including unit testing, UAT, and regression testing. Provide technical documentation and knowledge transfer to internal teams.________________________________________Required Skills & Experience: 7 8 years of overall experience in ServiceNow platform development. Minimum 3 4 years of hands-on experience with ServiceNow SPM / ITBM. Strong expertise in Project Portfolio Management (PPM), Application Portfolio Management (APM), and Agile modules. Experience with ServiceNow scripting (JavaScript, Glide APIs). Good understanding of CMDB and integration with SPM modules. Familiarity with Performance Analytics, Reporting, and Dashboards. Knowledge of Agile/SAFe implementation within ServiceNow. Experience with Integration Hub, REST APIs, and external integrations. Strong communication and stakeholder management skills. ServiceNow certifications (preferred):o Certified Application Developer (CAD)o SPM Fundamentals or Implementation Specialist________________________________________Nice to Have: Exposure to ServiceNow ITSM, IRM, or HAM/SAM modules. Experience working in large enterprise environments. Knowledge of ITIL, PMP, or Agile/SAFe certification.

  • To adhere to quality standards, regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
  • To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
  • To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
  • To provide support for on call escalations /L3 level support and doing incident & problem management
  • Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.

Apply
BT Footer
  • Capabilities
    • Capabilities col 1
      • AI & Generative AI
      • Cloud
      • Engineering
      • Software
    • Capabilities col 2
      • Automation
      • Business Process Operations
      • Commercial Apps / SaaS
      • Cybersecurity
      • Data and AI
      • Digital Design and Manufacturing Services
      • Digital Engineering
      • Digital Workplace
      • EdTech
      • Global Capability Center (GCC)
      • Intelligent Operations
      • Internet of Things (IoT)
      • Marketing Services
      • Modern Applications
      • Networks
      • Operational Technology
      • Product Engineering
      • Supply Chain
      • Unified Service Management (USM)
  • Industries
    • Aerospace and Defense
    • Automotive
    • Consumer Goods
    • Energy and Utilities
    • Life Sciences and Healthcare
    • Manufacturing
    • Mining and Natural Resources
    • Oil and Gas
    • Public Sector
    • Retail
    • Technology
    • Telecom Media and Entertainment Services
    • Travel, Transport, Logistics & Hospitality
    • Financial Services
    • Banking
    • Capital Markets
    • Financial Crime Compliance and Risk
    • Fintech
    • Insurance
  • Columns group 2
    • Ecosystem
    • About Us
      • About Us Overview
      • Analyst Recognitions
      • Annual Report 2024
      • Awards and Recognition
      • Code of Business Ethics and Conduct
      • Corporate Social Responsibility
      • Diversity, Equity and Inclusion
      • Global Presence
      • Investor Relations
      • Leadership
      • Newsroom
      • Privacy Trust Center
      • Strategic Alliances
      • Supercharging Progress
      • Sustainability
      • Sustainability Report 2024
    • Resources
      • Trends and Insights
      • Case Studies
      • Events and Webinars
  • Columns group3
    • Careers
      • Careers Overview
      • Meet our people
      • Explore job opportunities
      • Careers by LoB
        • Digital Business
        • Digtial Foundation
        • Engineering
      • Americas
        • Brazil
        • Canada
        • Costa Rica
        • Guatemala
        • Mexico
        • United States
      • Asia Pacific
        • Australia
        • Malaysia
        • New Zealand
        • Philippines
        • Singapore
        • Sri Lanka
        • Vietnam
      • Europe and Africa
        • Bulgaria
        • Germany
        • Hungary
        • Morocco
        • Poland
        • Portugal
        • Romania
        • Spain
        • Sweden
        • United Kingdom
      • India
    • Global Presence
      • Global Presence Overview
      • Americas
        • Brazil
        • Canada
        • Costa Rica
        • Guatemala
        • Mexico
        • United States
      • EMEA
        • Austria
        • Belgium
        • Bulgaria
        • Czech Republic
        • Denmark
        • Finland
        • France
        • Germany
        • Hungary
        • Ireland
        • Italy
        • Lithuania
        • Luxembourg
        • Morocco
        • The Netherlands
        • Norway
        • Poland
        • Portugal
        • Romania
        • Saudi Arabia
        • South Africa
        • Spain
        • Sweden
        • Switzerland
        • UAE
        • United Kingdom
      • APAC
        • Australia
        • China
        • Hong Kong
        • India
        • Japan
        • Malaysia
        • New Zealand
        • Philippines
        • Singapore
        • South Korea
        • Indonesia
        • Taiwan
        • Thailand
        • Vietnam
En
EnglishJapanese
  • Facebook 
  • Twitter 
  • LinkedIn 
  • Instagram 
  • Youtube 
  • Threads

We use cookies on our site. Please read more about cookies policy here.

Copyright © 2023 HCL Technologies Limited

Pre footer link
  • Contact Us
  • Disclaimer
  • Privacy Statement
  • Terms of use
  • Sitemap
  • Raise a Grievance