Job description:

Job Title: Enterprise Intune and SCCM ArchitectLocation: Noida, IndiaJob Description:As an Enterprise Intune and SCCM Architect, you will be responsible for the deployment and migration of Microsoft Infrastructure Products and Technologies, including SCCM, Intune, and Autopilot. Your primary focus will be on image creation and roll out, ensuring seamless deployment and management of Windows 10 OS and user enablement for self-provisioning.Key Responsibilities: Build and manage Windows 10 OS images and ensure user enablement for self-provisioning. Configure Intune for Mobile Device Management (MDM), Mobile Application Management (MAM), application deployment, software updates, and compliance policies. Test the Gold Image, ensure all task sequences are working, and remediate issues for all approved hardware models before deployment. Provide consultation services for Intune and Windows 10 to adopt rapid changes in the product and other projects like deployment of Windows 10, Office 365 deployment, and network bandwidth optimization using Windows DO (Download Optimization), Peer Cache, Branch Cache, and LEDBAT. Manage Windows Image Management using tools like Microsoft Deployment Toolkit (MDT), Microsoft Desktop Optimization Pack (MDOP), Microsoft BitLocker Administration (MBAM), Windows ADK, and USMT. Perform operating system deployment using Intune (Auto Pilot, Store for Business, Co-Management) and System Center Configuration Manager (LTI and ZTI OSD, custom scripting). Service Windows 10 and Office 365 click-to-run using SCCM and Intune. Handle Active Directory and Group Policy design, implementation, and administration. Develop custom deployment scripts (PowerShell, VB, SQL) and generate custom reports using SQL queries. Troubleshoot Windows server/client and networking issues and manage SCCM database and performance tuning.Technical Proficiencies: Operating Systems: Windows 10/8.1/7 and Windows Server 2019/2016/2012/2008. Scripting: Windows PowerShell, VB, and SQL. Enterprise Mobility: Microsoft Enterprise Mobility and Security (Intune, Azure Active Directory, and Microsoft Identity Manager). Windows upgrade readiness tools: Desktop Analytics and Microsoft Assessment and Planning Toolkit. Bandwidth Management: Delivery Optimization, Peer Cache, Branch Cache.Certification Requirements: Compulsory SCCM certifications. MCP/MCSA/MCTS/MCSE certifications. Experience Requirements: At least 10 years in similar role. Prior experience on having shouldered migrations for mid-sized enterprises (about 4K devices) is a must.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.