Job description:

Storage/Backup AdministratorYears of experience: 5 - 12 years experience with Storage/Backup Administration/System Management/Automation ina VMware and/or cloud environment. Education: Bachelor's degree (or equivalent work experience) from a regionally accredited institution. BS in ComputerScience, Computer Engineering, Information Systems, Information Sciences, Information Technology, or SoftwareEngineering strongly preferred Certification: At least one of the following certifications: NetApp and/or HP 3PAR Storage certification; Commvault orother backup certification; VMware Certified Professional; AWS Certified DevOps Engineer; Red Hat Certified Specialist inAdvanced Automation; Hashi Infrastructure Automation Certification. Communication: Fluent English (written and verbal).Windows/VMware admin Years of experience: 5 - 12 years experience with Windows Administration/System Management/Automation in a VMware and/or cloud environment. Education: Bachelor's degree (or equivalent work experience) from a regionally accredited institution. BS in Computer Science, Computer Engineering, Information Systems, Information Sciences, Information Technology, or Software Engineering strongly preferred. Certification: At least one of the following certifications: Citrix or other VDI certifications; VMware Certified Professional; AWS Certified DevOps Engineer; Red Hat Certified Specialist in Advanced Automation; Hashi Infrastructure Automation Communication: Fluent English (written and verbal). Advanced knowledge of Windows Server (2003-2016) /desktop Operating Systems (XP/7/10). Managing in excess of 100 Windows Server infrastructure - Managing deployments/rollouts. Experience with Enterprise grade storage environments, preferably NetApp. Managing server virtualization technologies like VMWare Server/ESX and Microsoft HyperV/Virtual Server. A solid understanding of LAN/WAN networking. Group Policy design and configuration . AD FS setup experience. Certificate Management. Administration skills with Exchange Online and On Premise desired . M365 Experience - Active Directory/LDAP user and group administration. Experience with automated patching solutions (i.e. SCCM) . Available for off hour support when required. Strong communication and documentation skills. Flexible and able to adapt to a rapidly changing environmen. Must be organized and have the ability to manage projects of varying lengthLinux Administrator Years of experience: 5 - 12 years experience with Linux Administration/System Management/Automation in a VMware and/or cloud environment . Education: Bachelor's degree (or equivalent work experience) from a regionally accredited institution. BS in Computer Science, Computer Engineering, Information Systems, Information Sciences, Information Technology, or Software Engineering strongly preferred. Certification: At least one of the following certifications: AIX certifications; AWS Certified DevOps Engineer; Red Hat Certified Specialist in Advanced Automation; Hashi Infrastructure Automation Certification; NetApp and/or HP 3PAR Storage certification; CISCO network certifications. Communication: Fluent English (written and verbal).

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem manag