Job Description
Group manager
Job Summary
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Location: Hyderabad
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Project role: Group manager
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Qualification: BE/B.Tech (Hons)
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Experience: 7-12 Years
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Skills: WorkBlaze
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No. of positions: 1
Job description:
DEX Admin - Workblaze
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases