Job description:

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


Dynamics CRM Senior Technical Lead

Job Summary
The Senior Technical Lead in CRM / D365 CE OOTB, Configuration, Cust will be responsible for overseeing and leading technical teams to deliver high-quality CRM / D365 CE solutions. The main objective is to ensure the successful implementation, customization, and configuration of CRM / D365 CE OutoftheBox functionalities to meet the specific needs of the organization.

• Key Responsibilities
  1. Lead and manage technical teams in the design, development, and implementation of crm / d365 ce solutions.
  
  2. Define and implement best practices for crm / d365 ce outofthebox configurations and customizations.
  
  3. Collaborate with stakeholders to gather requirements and provide technical expertise in crm / d365 ce solution design.
  
  4. Perform system analysis, troubleshooting, and debugging to ensure smooth operation of crm / d365 ce systems.
  
  5. Provide guidance and mentorship to junior team members to enhance their technical skills and capabilities.
  
  6. Stay updated on the latest crm / d365 ce trends, updates, and features to propose innovative solutions.
  
  Skill Requirements
  1. Strong proficiency in crm / d365 ce outofthebox functionalities, configurations, and customizations.
  
  2. Extensive experience in leading technical teams and managing crm / d365 ce implementation projects.
  
  3. In-depth knowledge of crm / d365 ce architecture, data models, and integration capabilities.
  
  4. Excellent problem-solving skills and ability to analyze complex crm / d365 ce issues.
  
  5. Strong communication skills to effectively collaborate with cross functional teams and stakeholders.
  
  6. Ability to prioritize tasks, meet deadlines, and deliver high-quality crm / d365 ce solutions.
  
  Certifications: Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate or similar certifications preferred.