Job description:

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


SrAdmin-SNOWAdmin/Supp,JavaScript

Job Summary
The Sr Administrator for Tools & Automation plays a crucial role in delivering advanced technical support and troubleshooting for ServiceNow (SNOW) applications. This position is dedicated to ensuring optimal performance and security of tools, driving positive customer feedback through effective incident resolution and proactive measures.

• Key Responsibilities
  1. Provide Advanced Technical Support For Snow Administration By Implementing Best Practices And Troubleshooting Techniques To Resolve Complex Incidents, Ensuring Adherence To Quality Standards And Regulatory Requirements.
  
  2. Conduct Root Cause Analysis On Escalated Incidents, Leveraging Javascript And Rest/Soap Api Integrations To Develop Effective Solutions For Technical And Security Issues.
  
  3. Manage And Update The Knowledge Base, Ensuring That Documentation Is Current And Comprehensive, While Also Training And Coaching Analysts To Enhance Their Support Capabilities.
  
  4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Maintaining Security Posture, And Ensuring Seamless Operations.
  
  5. Foster A Positive Customer Experience By Achieving First Call Resolution And Minimizing Rejected Resolutions And Case Reopens, While Effectively Addressing Security Threats.
  
  Skill Requirements
  1. Proficient In Snow Administration And Support With Solid Experience In Javascript.
  
  2. Strong Understanding Of Rest And Soap Apis For Integration And Automation Tasks.
  
  3. Excellent Analytical Skills For Root Cause Analysis And Problem-Solving.
  
  4. Familiarity With Angular Js For Front-End Development And User Interface Enhancements.
  
  5. Effective Communication Skills For Training And Coaching Team Members.
  
  Certification
  1. Servicenow Certified System Administrator (Optional But Valuable).
  
  2. Itil Foundation Certification (Optional But Valuable).