Job description:

Citrix Profile JD : - Expert on multiple versions of Citrix and strong experience of Citrix Secure gateway/Web Interface /NetScaler. - Installation/Configuration/Managing XenApp/XenDesktop Farm (version 7.x,1912 etc) - Must have an extensive working experience with Citrix Provisioning Services. - Must have experience in Citrix Provisioning Services (PVS) - Publishing Applications via Citrix Studio. - Knowledge of designing, deploying, and troubleshooting an enterprise XenApp/XenDesktop infrastructure. - Hands on knowledge on VMware/Xen Server/Hyper-V management and Administration. - Excellent knowledge on Citrix XenApp\\XenDesktop patch management and best practices - Advanced Knowledge and work Experience on Citrix MCS/PVS. -Advanced knowledge of Citrix DAAS and citrix migration. - Perform RCA for major incidents related to his/her tower follow quality /security process defined for the engagement. - Advanced Knowledge and work Experience on StoreFront and certificate upgrade. - Good Exposure with Director. - Day to day handling Citrix Issues/Citrix User Issues - Farm and Servers Reports/Maintenance - Proficient in granular level of monitoring and management skills in identifying potential issues proactively on core Citrix infrastructure. - Maintenance of all the Citrix Server Farm - Profile Management. - Good Exposure in VDI and hands on experience - Good understanding of OS standards of Windows Server (2016,2019 & 2022) - Working experience on citrix cloud/Azure.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.