Job description:

1. User maintenance tasks, including resetting passwords, creating users, disabling the automatic
creation of users, and cleaning up files left open by former users.
2. Administrative operations, including setting the server security level, obliterating files to reclaim
disk space, editing submitted change lists, verifying server integrity
3. Basic knowledge of server, storage path, commands to identify mounts, do network health
check
4. Verify user access, verify site authentication
5. EDA tool experience will be a plus. Exposure to EDA industry tools such as Open Text ETX, LSF -
load scheduler, E-commander, perforce are additional applications on which hands-on
experience will be a plus
6. The candidate is expected to be working as a Tier1 engineer providing resolution to incidents.
7. Use the existing technical SOPs and his / her domain expertise to resolve complex issues within
the set SLA for the team."
Min. Qualifications "Excellent oral and written communication skills Solid understanding of Linux and Unix OS'
2-4 years of Linux/Unix, Knowledge of DNS, TCP/IP and other networking concepts Must be a self-starter, team player Excellent troubleshooting skills and customer support experience Customer Service oriented and thrive in a dynamic environment ."

Preferred Qualifications "Experience in any of Linux, Ubuntu, redhat and clustering technologies and systems such as Code scanning would be a definite plus Experience on SAN/NAS would be a plus Experience in Batch queuing technologies/LSF is a plus. Experience in Virtualization technologies (VMWare) would be a plus.
Knowledge of and experience in supporting enterprise applications in a Linux/Unix environment."

Education - Required Bachelors / Masters degree in computer engineering stream

Key Words Unix Linux , LSF , EOD, ETX, EDA tools, Scripting, Cloud

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases