Generating Value for Healthcare Industry | HCLTech


While consumer experience and care delivery are key metrics for healthcare industry, these cannot be achieved at the expense of cost control. With healthcare costs rising on a yearly basis it is necessary that cost of care is understood at department or service level rather than patient level.

With administrative costs increasing across both payers and providers, it is more important today to identify avenues to rein in cost increases across both the clinical and the administrative side of the business. At HCLTech, we focus on cost control as a complimentary initiative to consumer experience and care delivery. Our approach to cost control includes:

  • Application Development methodologies that leverage HCLTech vast experience in product lifecycle (PDLC) management which allows us to get it right first time – every time.  HCLTech aims to bring down the overall cost of any application development program by leveraging PDLC principles by incorporating architecture inputs into the design lifecycle, leveraging cost of quality principles throughout the QA cycle and including functional experts as part of the QA cycle
  • Application Support methodologies based on HCLTech’s ALT ASM framework that achieves up to 30% cost savings. The ALT ASM savings can be further maximized by leveraging HCLTech’s DRYiCETM framework which is a comprehensive Autonomics & Orchestration platform that can provide an average cost reduction of 20 – 40% over ALT ASMTM
  • HCLTech’s consulting capabilities identify avenues for healthcare organizations to lower costs, enhance productivity and improve outcomes through initiatives like such as cloudification of existing applications

Sample proof points:

  • Provider Credentialing: Automation of provider verification process for a leading health plan alliance, resulting in 40% reduction in cycle time, 85% reduction in processing time, and 50% reduction in processing cost
  • Big Data: Creation of a centralized data lake, using multiple sources, helping a leading healthcare IT vendor in the US to monetize silos. Consequently, it led to the launch of a new business unit generating over $100 million in revenues
  • Digital Process Operations: Simplification and standardization of claims processes to enable a leading US payer achieve over 50% reduction in processing time and 95% increase in accuracy

Client Success